James Musgrave – författare

Managing hospitality experiences is a crucial part of the hospitality business and industry alike. While many textbooks cover the management of hospitality services, this text focuses specifically on experiences, while also providing a full and detailed insight into the ways in which experiences are designed and delivered. Using examples from the gamut of hospitality, this book explores issues around people, services and spaces. It covers management issues such as marketing, human resources, operations, quality management, facilities management, project management and strategy, while considering hospitality operations within their wider geo-social and geo-environmental settings. This book includes a range of important contemporary topics, such as sustainability, resilience and ethics; supported throughout by learning objectives, case studies, review questions, links to videos and further reading suggestions. This book: Emphasises experiences within hospitality, providing students with a focused and applicable text. Includes numerous international industry case studies to illustrate how hospitality organisations manage experiences; these real-life scenarios provide key teaching points. Provides wider theoretical principles to develop the field of hospitality and place it within an industry context. An invaluable read for undergraduate students of hospitality and event management, this textbook also provides an overview for postgraduate students and those studying further education courses in hospitality and related areas.

Managing hospitality experiences is a crucial part of the hospitality business and industry alike. While many textbooks cover the management of hospitality services, this text focuses specifically on experiences, while also providing a full and detailed insight into the ways in which experiences are designed and delivered. Using examples from the gamut of hospitality, this book explores issues around people, services and spaces. It covers management issues such as marketing, human resources, operations, quality management, facilities management, project management and strategy, while considering hospitality operations within their wider geo-social and geo-environmental settings. This book includes a range of important contemporary topics, such as sustainability, resilience and ethics; supported throughout by learning objectives, case studies, review questions, links to videos and further reading suggestions. This book: Emphasises experiences within hospitality, providing students with a focused and applicable text. Includes numerous international industry case studies to illustrate how hospitality organisations manage experiences; these real-life scenarios provide key teaching points. Provides wider theoretical principles to develop the field of hospitality and place it within an industry context. An invaluable read for undergraduate students of hospitality and event management, this textbook also provides an overview for postgraduate students and those studying further education courses in hospitality and related areas.

Managing hospitality experiences is a crucial part of the hospitality business and industry alike. While many textbooks cover the management of hospitality services, this text focuses specifically on experiences, while also providing a full and detailed insight into the ways in which experiences are designed and delivered. Using examples from the gamut of hospitality, this book explores issues around people, services and spaces. It covers management issues such as marketing, human resources, operations, quality management, facilities management, project management and strategy, while considering hospitality operations within their wider geo-social and geo-environmental settings. This book includes a range of important contemporary topics, such as sustainability, resilience and ethics; supported throughout by learning objectives, case studies, review questions, links to videos and further reading suggestions. This book: Emphasises experiences within hospitality, providing students with a focused and applicable text. Includes numerous international industry case studies to illustrate how hospitality organisations manage experiences; these real-life scenarios provide key teaching points. Provides wider theoretical principles to develop the field of hospitality and place it within an industry context. An invaluable read for undergraduate students of hospitality and event management, this textbook also provides an overview for postgraduate students and those studying further education courses in hospitality and related areas.

Sustainable management is an important consideration for businesses and organisations, and the enormous number of tourism events taking place requiring facilities, power, transport, people and much more makes sustainable event planning a considerable priority. By looking at mega events, sports events, conferences and festivals, this book uses best practice case studies to illustrate sustainable management issues and practical considerations that managers need to apply, providing an essential reference for researchers and students in leisure and tourism.

CLARA AND HER FAMILY MUST STOP A MESMERIZING MURDERERWomen in 1886 San Francisco are killing their husbands. Attorney detective Clara Foltz uses an eighteen-year-old clairvoyant to track down the mysterious man using the powers of sexual magnetism and mesmerism to turn abused women into murderers. This becomes a family mystery, as Clara's two oldest children get involved.Clara's assistant, Ah Toy, must also enlist the help of her evil uncle, Little Pete, because he also uses his paranormal abilities to control his harem of prostitutes in Chinatown. Ah Toy learns how he does it and leads Clara and her family inside the dark, seamy side of how women are controlled for nefarious purposes.But the true confrontation comes when Clara joins together with her attorney friend, Laura de Force Gordon, to question witnesses who testified at the trial of Mrs. Rachel Wilson-Rafferty. They also pay a visit to the wife of the man who began the first Rosicrucian group in America, Dr. Paschal Beverly Randolph. They learn he taught sexual magnetism and the use of hashish and marijuana to help transfix his members in spiritual trances before they had sex with their partners. As the wealthy and abusive husbands are murdered by their wives all over the United States, Clara and her team begin to close in on a variety of suspects. The supernatural climax leads to a final confrontation and the solution to the mystery, inside the Winchester house in San Jose, but not without several twists in the action, which place Clara's daughter and son in immediate danger.This second, much-awaited mystery in the Portia of the Pacific series shows how women used Spiritualism in order to further their rights as women and wives. In this case, however, women once again become victims of a sexist predator who will risk everything to achieve his misogynistic goals.