James P. Russell – författare

Best-selling author J.P. Russell focuses on the methods and techniques of conducting internal and external process audits. Learn how to evaluate process controls, use process flow, turtle, spider and tree diagrams, verify process conformity and effectiveness, and compose an audit report assessing compliance, controls, risk and process optimization. This guide is ideal for individuals who have a general understanding of auditing techniques and is written for auditors who conduct first-, second-, and third-party audits to any standard or work instruction.

This handbook supports the quality auditor Body of Knowledge (BoK), developed for the ASQ Certified Quality Auditor (CQA) program. This fourth edition addresses new and expanded BoK topics, common auditing (quality, environmental, safety, and so on) methods, and process auditing. It is designed to provide practical guidance for system and process auditors. Practitioners in the field provided content, example audit situations, stories, and review comments as the handbook evolved. New to the fourth edition are the topics of common and special causes, outliers, and risk management tools. Besides the new topics, many current topics have been expanded to reflect changes in auditing practices since 2004 and ISO 19011 guidance, and they have been rewritten to promote the common elements of all types of system and process audits. The handbook can be used by new auditors to gain an understanding of auditing. Experienced auditors will find it to be a useful reference. Audit managers and quality managers can use the handbook as a guide for leading their auditing programs. The handbook may also be used by trainers and educators as source material for teaching the fundamentals of auditing.

This primer was written to promote the application of basic and sound supply chain management principles. It was written for a global audience of practitioners and their managers. Authors and reviewers were chosen from around the world to capture these accepted methods used in national and international commerce. Most of the described methods come from decades of use in quality management programs. They are equally important when managing for environment, safety, security, and sustainability. They are basic.The global economy has presented both a challenge and an opportunity for organizations to better manage their supply chains. An organization’s supply chain has come to be viewed as more like a supply web, because an organization has a complex network of customers, distributors, wholesalers, suppliers (first tier, second tier and sometimes third tier), and includes logistics, transportation and warehousing.This primer draws content from experts in the field and was blended into a useful tool for you to use managing your organization’s supply chain. It covers key supply chain topics, like: supply chain and logistics management processes, defining organizational needs and requirements, identifying supply network sources, building relationships, awarding contracts, and managing supplier performance.Creating an effective supply chain is key to staying ahead in today’s complex global economy. This primer provides the tools, guidance, and examples to help maximize business performance and create competitive advantage for your organization.