James Parker - Böcker

Do the Right Thing

How Dedicated Employees Create Loyal Customers and Large Profits (paperback)

Häftad, Engelska, 2011

182 kr

Tillfälligt slut

People matter most. Everyone knows that. But most companies would rather slash costs, cut headcount, replace well-paid employees with lower-paid employees or outsourced workers, and reduce customer service. No wonder so many fail and how others focused on doing the right thing can remain profitable and growth-oriented for decades. James Parker shows why "doing the right thing" isn't just naïve "feel-goodism": it's the most powerful rule for business success. Parker's stories won't just convince readers: they'll move them. He tells how, after 9/11, Southwest made three pivotal decisions: no layoffs, no pay cuts, and "no-penalty, no-questions-asked refunds" for any customer wanting them. The result: Southwest's revenue passenger miles for 4Q01 dropped by only 0.5%, and its market cap soon exceeded all its major competitors combined. These pivotal decisions grew naturally from its culture of mutual respect and trust: Parker reveals how that culture developed, offering deeply personal insights into the principles that can make any team, organization or company strong. Discover how great leaders are found at every level, "hire for attitude and train for skills," achieve unparalleled teamwork, and actually make work fun. Powerful and inspirational, Do the Right Thing proves that if one wants to build a great business, people really do matter most.

Lord Curzon, 1859-1925

A Bibliography

James Parker - Böcker

Do the Right Thing

Lord Curzon, 1859-1925

Average Single Male

Glossary of Terms Used in Heraldry

Glossary of Terms Used in Heraldry

Conductor Generalis

Conductor Generalis

Mounted Rifleman

Mounted Rifleman

Rear-Admirals Schley, Sampson and Cervera; a Review of the Naval Campaign of 1898

Rear-Admirals Schley, Sampson and Cervera; a Review of the Naval Campaign of 1898

Introduction to the History of the Successive Revisions of the Book of Common Prayer

Introduction to the History of the Successive Revisions of the Book of Common Prayer

Thatcham, Berks, and its Manors. Edited and Arranged for Publication by James Parker; Volume 1

Thatcham, Berks, and its Manors. Edited and Arranged for Publication by James Parker; Volume 1

Calendar of the Prayer-Book Illustrated [By J.Parker. Abridged and Revised From the Calendar of the Anglican Church Illustrated]

Authenticity and Messianic Interpretation of the Prophecies of Isaiah

Canonical Obedience, A Paper

Early History of Oxford, 727-1100

Calendar of the Prayer-Book Illustrated [By J.Parker. Abridged and Revised From the Calendar of the Anglican Church Illustrated]

Authenticity and Messianic Interpretation of the Prophecies of Isaiah

Canonical Obedience, A Paper

Early History of Oxford, 727-1100

Craptionary

Get Me Through the Next Five Minutes

Mounted Rifleman

I Survived the Biak Massacre

Second Prayer-Book of Edward VI, Issued 1552

introduction to the history of the successive revisions of the Book of Common Prayer

Conductor Generalis