Jay A. Smith – författare

Labor-Management Cooperation in a Public Service Industry outlines the historical aspects of labor-management cooperation and the characteristics of the transit industry which made it conducive to this cooperation. The second chapter discusses different cooperative programs such as employee input programs, safety programs, performance incentive programs, and training programs. Administrative considerations are examined in chapter three, along with the potential difficulties and calculating cost benefits. The two appendices offer a case study analysis format and quantitative assessment of four quality circles. This book contains extensive interviews with nearly seventy mass transit practitioners.