Jill Applegate – författare

Visar alla böcker från författaren Jill Applegate. Handla med fri frakt och snabb leverans.

4 produkter

Kategorier

4 produkter

Pay Attention!
How to Listen, Respond, and Profit from Customer Feedback
AvAnn Thomas,Jill Applegate
Inbunden, Engelska, 2010
195 kr
Skickas inom 5-8 vardagar
Make customer feedback work for your business.Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service.Pay Attention! paves the way. Your company wins when you: Understand Customer ExpectationsEmbrace and implement The RATER FactorsDefine who you are and what you offerBecome E.T.D.B.W. (Easy To Do Business With)Connect with your audience in all mediumsReact appropriately and respond immediately to customer feedbackRecover sincerely when things go wrongAll you need is to Pay Attention!
Pay Attention!
How to Listen, Respond, and Profit from Customer Feedback
AvJill Applegate,Ann Thomas
E-bok
PDF, Engelska, 2010
234 kr
Läs direkt efter köp
Make customer feedback work for your business.

Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service.

Pay Attention! paves the way. Your company wins when you:
Understand Customer Expectations Embrace and implement The RATER Factors Define who you are and what you offer Become E.T.D.B.W. (Easy To Do Business With) Connect with your audience in all mediums React appropriately and respond immediately to customer feedback Recover sincerely when things go wrong
All you need is to Pay Attention!
Pay Attention!
How to Listen, Respond, and Profit from Customer Feedback
AvJill Applegate,Ann Thomas
E-bok
Engelska, 2010
234 kr
Läs direkt efter köp
Make customer feedback work for your business.

Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service.

Pay Attention! paves the way. Your company wins when you:
Understand Customer Expectations Embrace and implement The RATER Factors Define who you are and what you offer Become E.T.D.B.W. (Easy To Do Business With) Connect with your audience in all mediums React appropriately and respond immediately to customer feedback Recover sincerely when things go wrong
All you need is to Pay Attention!
101 Activities for Delivering Knock Your Socks Off Service
AvAnn Thomas,Jill Applegate
Häftad, Engelska, 2018
442 kr
Skickas inom 3-6 vardagar
The latest addition to the bestselling Knock Your Socks Off Service series, this book provides you with the practical tools and cost-effective training required to meet their customers' needs.Today’s customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide takes the unique position of seeing things from the customer's perspective--providing a collection of fun, fast, and enlightening exercises to teach customer service managers and employees valuable ways to help their organizations provide top-notch service.In 101 Activities for Delivering Knock Your Socks Off Service, you’ll discover how to create an action plan for improvement, reviewing topics such as:how to say no,empathy vs. sympathy,service recovery,listening,email and telephone skills,customers from hell,winning words and soothing phrases,and anticipating customer needs.This invaluable resource also gives you information on building reliability, customer feedback, keeping a stress log, and more. These simple but effective activities take only minutes, but deliver truly powerful, lasting results.

Jill Applegate – författare

Visar alla böcker från författaren Jill Applegate. Handla med fri frakt och snabb leverans.

4 produkter

Kategorier

4 produkter

Pay Attention!
How to Listen, Respond, and Profit from Customer Feedback
AvAnn Thomas,Jill Applegate
Inbunden, Engelska, 2010
195 kr
Skickas inom 5-8 vardagar
Make customer feedback work for your business.Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service.Pay Attention! paves the way. Your company wins when you: Understand Customer ExpectationsEmbrace and implement The RATER FactorsDefine who you are and what you offerBecome E.T.D.B.W. (Easy To Do Business With)Connect with your audience in all mediumsReact appropriately and respond immediately to customer feedbackRecover sincerely when things go wrongAll you need is to Pay Attention!
Pay Attention!
How to Listen, Respond, and Profit from Customer Feedback
AvJill Applegate,Ann Thomas
E-bok
PDF, Engelska, 2010
234 kr
Läs direkt efter köp
Make customer feedback work for your business.

Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service.

Pay Attention! paves the way. Your company wins when you:
Understand Customer Expectations Embrace and implement The RATER Factors Define who you are and what you offer Become E.T.D.B.W. (Easy To Do Business With) Connect with your audience in all mediums React appropriately and respond immediately to customer feedback Recover sincerely when things go wrong
All you need is to Pay Attention!
Pay Attention!
How to Listen, Respond, and Profit from Customer Feedback
AvJill Applegate,Ann Thomas
E-bok
Engelska, 2010
234 kr
Läs direkt efter köp
Make customer feedback work for your business.

Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service.

Pay Attention! paves the way. Your company wins when you:
Understand Customer Expectations Embrace and implement The RATER Factors Define who you are and what you offer Become E.T.D.B.W. (Easy To Do Business With) Connect with your audience in all mediums React appropriately and respond immediately to customer feedback Recover sincerely when things go wrong
All you need is to Pay Attention!
101 Activities for Delivering Knock Your Socks Off Service
AvAnn Thomas,Jill Applegate
Häftad, Engelska, 2018
442 kr
Skickas inom 3-6 vardagar
The latest addition to the bestselling Knock Your Socks Off Service series, this book provides you with the practical tools and cost-effective training required to meet their customers' needs.Today’s customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide takes the unique position of seeing things from the customer's perspective--providing a collection of fun, fast, and enlightening exercises to teach customer service managers and employees valuable ways to help their organizations provide top-notch service.In 101 Activities for Delivering Knock Your Socks Off Service, you’ll discover how to create an action plan for improvement, reviewing topics such as:how to say no,empathy vs. sympathy,service recovery,listening,email and telephone skills,customers from hell,winning words and soothing phrases,and anticipating customer needs.This invaluable resource also gives you information on building reliability, customer feedback, keeping a stress log, and more. These simple but effective activities take only minutes, but deliver truly powerful, lasting results.

Jill Applegate – författare

Pay Attention!

Pay Attention!

Pay Attention!

101 Activities for Delivering Knock Your Socks Off Service

Jill Applegate – författare

Pay Attention!

Pay Attention!

Pay Attention!

101 Activities for Delivering Knock Your Socks Off Service

Jill Applegate – författare

Pay Attention!

Pay Attention!

Pay Attention!

101 Activities for Delivering Knock Your Socks Off Service

Jill Applegate – författare

Pay Attention!

Pay Attention!

Pay Attention!

101 Activities for Delivering Knock Your Socks Off Service