Jill West – författare

Master the details of IT technical support as Andrews/Dark/West's comprehensive COMPTIA A+ GUIDE TO IT TECHNICAL SUPPORT, 10E explains how to work with users as well as install, maintain, troubleshoot and network computer hardware and software. This step-by-step, highly visual, best-selling approach uses CompTIA A+ Exam objectives as a framework to prepare you for 220-1001 and 220-1002 certification exams. Each chapter covers core and advanced topics while emphasizing practical application of the most current technology, techniques and industry standards. You study the latest hardware, security, Active Directory, operational procedures, basics of scripting, virtualization, cloud computing, mobile devices and Windows 10. Lab Manuals, CourseNotes, online labs and optional MindTap online resources provide additional certification test preparation and interactive activities to prepare you for a role as an IT support technician or administrator.

Master the details of IT technical support as best-selling authors Andrews, West and Dark explain how to work effectively with users as well as how to install, maintain and troubleshoot computer hardware and networks in the leading COMPTIA A+ CORE 1 EXAM: GUIDE TO COMPUTING INFRASTRUCTURE, 10E. This step-by-step, highly visual approach uses CompTIA A+ Exam objectives as a framework to prepare you for the 220-1001 certification exam. Each chapter covers core and advanced topics while emphasizing practical applications of the most current technology, techniques and industry standards in IT today. You learn by doing with this edition's expanded coverage of the latest hardware, security, mobile device support, cloud computing and virtualization. Lab Manuals, CourseNotes, online labs and optional MindTap online resources provide additional certification test prep and interactive activities to prepare you for a role as a professional IT support technician

Introduce IT technical support as best-selling authors and educators Andrews, West and Dark explain how to work with users as well as install, maintain, secure and troubleshoot software in COMPTIA A+ CORE 2 EXAM: GUIDE TO OPERATING SYSTEMS AND SECURITY, 10E. This step-by-step, highly visual approach uses CompTIA A+ Exam objectives as a framework to prepare students for the 220-1002 certification exam. Extensive updates reflect the most current technology, techniques and industry standards in IT support. Each chapter covers core and advanced topics with an emphasis on practical application and learning by doing. Additional coverage explores the latest developments in security, Active Directory, operational procedures, the basics of scripting, mobile operating systems, virtualization, remote support and Windows 10. In addition, Lab Manuals, CourseNotes, online labs and optional MindTap online resources provide certification test prep and interactive activities to prepare future IT support technicians.

Whether you are preparing for a career as a business manager, computer programmer or system designer, or you simply want to be an informed home computer user, West's DATA COMMUNICATIONS AND COMPUTER NETWORKS, 9th Edition provides an understanding of the essential features, operations and limitations of today's computer networks. You learn about systems both on premises and in the cloud as the author balances technical concepts with practical, everyday issues. Updates address the latest developments and practices in cloud business principles and security techniques, software-defined networking, 5G, the Internet of Things, data analytics and supporting remote workforces. This edition also covers the CompTIA’s Cloud Essentials+ exam to help you prepare for this vendor-neutral, business-oriented cloud computing certification. Hands-on learning features and thought-provoking content also guide you through virtual networking technologies, industry convergence and wired and wireless LAN technologies.

Master the technical skills and industry knowledge you need to begin an exciting career installing, configuring and troubleshooting computer networks with West's completely updated NETWORK+ GUIDE TO NETWORKS, 9E. This resource thoroughly prepares you for success on the latest CompTIA's Network+ N10-008 certification exam as content corresponds to all exam objectives, including protocols, topologies, hardware, network design, security and troubleshooting. Detailed, step-by-step instructions as well as cloud, virtualization and simulation projects give you experience working with a variety of hardware, software and operating systems as well as device interactions. Stories from professionals on the job, insightful discussion prompts, hands-on activities, applications and projects all guide you in exploring key concepts in-depth. You gain the problem-solving tools for any computing environment. MindTap digital resources are also available for additional practice and certification prep.

Gain a thorough understanding of today's sometimes daunting, ever-changing world of technology as you learn how to apply the latest technology to your academic, professional and personal life with TECHNOLOGY FOR SUCCESS: COMPUTER CONCEPTS. Written by a team of best-selling technology authors and based on extensive research and feedback from students like you, this edition breaks each topic into brief, inviting lessons that address the “what, why and how” behind digital  advancements to ensure deep understanding and application to today's real world. Optional online MindTap and SAM (Skills Assessment Manager) learning tools offer hands-on and step-by-step training, videos that cover the more difficult concepts and simulations that challenge you to solve problems in the actual world. You leave this course able to read the latest technology news and understand its impact on your daily life, the economy and society.

The Laboratory Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.

Freund/Kaye/Sebok/Vermaat/West's THE SHELLY CASHMAN SERIES® MICROSOFT® 365® & OFFICE® INTRODUCTORY, 1st Edition, includes updated Microsoft 365 features and enhanced support for Mac users in introductory-level modules. The trademark step-by-step, screen-by-screen, project-based approach encourages you to expand your understanding of Office applications through experimentation and critical thinking. Module Learning objectives are mapped to Microsoft Office Specialist (MOS) certification objectives. In addition, MindTap and updated SAM (Skills Assessment Manager) digital resources are available to guide additional study and ensure successful results.

West's THE SHELLY CASHMAN SERIES® MICROSOFT® OFFICE 365 & ACCESS® COMPREHENSIVE, 1st Edition, includes updated Microsoft 365 features and enhanced support for Mac users in introductory-level modules. The trademark step-by-step, screen-by-screen, project-based approach encourages you to expand your understanding of Office applications through experimentation and critical thinking. Module Learning objectives are mapped to Microsoft Office Specialist (MOS) certification objectives. In addition, MindTap and updated SAM (Skills Assessment Manager) digital resources are available to guide additional study and ensure successful results.

Campbell/Ciampa/Clemens/Freund/Frydenberg/Hooper/Ruffolo/West's TECHNOLOGY FOR SUCCESS: COMPUTER CONCEPTS, 2nd Edition, teaches you to be a digital citizen by engaging you in the history, use and concepts of technology. Each module begins with a scenario that introduces how one person may use the concepts covered in the module. The modules’ content are mapped to high-level learning objectives such as databases, networking, hardware, software, the web and digital communication. Each objective is further broken into digestible tasks and topics focused on how you will interact or utilize the technology. Topics covered that go beyond the nuts and bolts of technology include the digital divide, how technology is used in the professional world, applying information literacy skills to web searches, computer safety and health and the legal and ethical responsibilities of being a digital citizen.

West's COMPTIA CLOUD+ GUIDE TO CLOUD COMPUTING, 2nd Edition, prepares you for certification exam and career success. Fully updated content maps to objectives of the CompTIA Cloud+ (CVO-003) exam, which now has less emphasis on physical host configuration and more emphasis on cloud infrastructure, management and security. Each module in the second edition is packed with enriching features such as self-check questions, group activities and capstone projects that enable you to sharpen your new skills and knowledge through real design and deployment scenarios. You also can work with three popular cloud platforms: AWS (Amazon Web Services), Microsoft Azure and GCP (Google Cloud Platform). Live virtual machine labs, auto-graded quizzes, videos and hands-on projects in the MindTap digital learning platform provide additional preparation to maximize your success on the exam and well beyond.

Master the technical skills and industry knowledge you need to begin an exciting career installing, configuring and troubleshooting computer networks with West/Dean/Andrews' NETWORK+ GUIDE TO NETWORKS, 8th edition. It thoroughly prepares you for success on CompTIA's Network+ N10-007 certification exam with fully mapped coverage of all objectives, including protocols, topologies, hardware, network design, security and troubleshooting. Virtualization-based projects give you experience working with a wide variety of hardware, software, operating systems and device interactions, while "On the Job" stories, Applying Concepts activities, and Hands-On and Capstone Projects let you explore concepts in more depth. MindTap Networking offers additional practice and certification prep. The text's emphasis on real-world problem solving provides the tools for success in any computing environment.

Master the technical skills and industry knowledge for an exciting career installing, configuring and troubleshooting computer networks with West's COMPTIA NETWORK+ GUIDE TO NETWORKS, CENGAGE INTERNATIONAL EDITION, 10th Edition, which prepares you for success on the CompTIA's Network+ N10-009 certification exam as content corresponds to all exam objectives, including protocols, topologies, hardware, cloud, network design, security and troubleshooting. Step-by-step instructions and cloud, virtualization and simulation projects give you experience working with hardware, software, operating systems and device interactions. Stories from professionals, discussion prompts, scenario-based practice exam questions, hands-on activities and projects help you explore key concepts. Gain problem-solving tools for any computing environment. MindTap digital resources are also available for additional practice and certification prep.

Cloud technologies are built on abstraction, but teaching them doesn’t have to be. "CompTIA Cloud+ Guide to Cloud Computing," 3rd Edition, bridges the gap between theory and practice, helping students grasp real-world skills needed to thrive in virtualized cloud environments. Aligned with the latest CompTIA Cloud+ (CV0-004) certification objectives, the text equips learners to work confidently across AWS, Microsoft Azure and Google Cloud Platform. Chapters are designed with engaging features, self-check questions, collaborative activities and challenge projects that simulate real deployment scenarios. MindTap enhances learning with live virtual machine labs, auto-graded quizzes, instructional videos and hands-on projects. Whether your students are preparing for certification or building a foundation for a cloud career, the text offers clarity, structure and support to help them succeed.

Content maps to the exam objectives from the latest CompTIA Cloud+ Exam, CV0-002. Modules are broken down into multiple modalities such as readings, videos, and hands-on projects that walk learners through various popular Cloud platforms, including AWS, Google Cloud Platform, and Microsoft Azure. The course begins with a pre-assessment and ends with a post-assessment helping learners build confidence and track their progress. Learners will work with OpenStack in the live virtual machine labs to provide hands-on practice and troubleshoot, practice, explore, and try different solutions in a secure, private Cloud sandbox environment.