Jim Spohrer – författare

Innovation disrupts things. Can it disrupt unemployment? Internet co-inventor Vint Cerf and David Nordfors, co-founders of i4j Innovation for Jobs, say IT and artificial intelligence should be seen as tools for tailoring meaningful new jobs for workers. In this groundbreaking book they present ideas, scenarios and policy recommendations in a vision of a new golden era for the middle-class society.Cerf and Nordfors suggest a "e;people-centered economy"e;, focusing on the value of people, should replace the faltering "e;task-centered economy"e;, which focuses on the cost of tasks. Modern information technology, including AI, machine learning, cloud computing, big data analysis has been brought into people's hands by smartphones, and can improve their lives by bringing them better education and jobs. Everyone needs a job, and where there is a need there is a market. The future big business is creating meaningful jobs that satisfy people's needs, not killing them."e;Disrupting Unemployment"e; postulates that innovative companies can help everyone find a job that matches their skills, talents and passions, teamed with people who engage them, finding mutual opportunities for what they do best. How much more value would billions of well-matched, inspired people create vs. today, where there are only two hundred million workers who are engaged in their jobs?Beyond the difference in self-actualization, well-being and sense of meaning, the concept of providing all earners with 'tailored' jobs has been science fiction. Smartphones, cloud computing, big data and other emerging technologies are making it possible. Summoning an innovation-for-jobs ecosystem around this vision, many companies are already linking recruiting, education, coaching, skills, matchmaking, HR and opportunity-creation in a long-tail labor market.The thought piece by Cerf and Nordfors comes together with independent chapters presenting relevant perspectives, written by global thought leaders from the i4j Leadership Forum, edited by Max Senges:- "e;The Bifurcation is Near"e;, by Philip Auerswald- "e;The First Software Age: Programmable Enterprises Creating New Types of Jobs"e;, by Robert B. Cohen- "e;Mobilizing Ecosystems to Drive Innovation for Jobs"e;, by John Hagel- "e;Innovation Dynamics: Analytics Based on Big Data and Network Graph Science—Implications for Innovation for Jobs (i4j) Initiatives"e;, by Daniel L. Harple, Jr.- "e;Accelerating Toward a Jobless Future: The Rise of the Machine and the Human Quest for Meaningful Work"e;, by Steve Jurvetson and Mohammad Islam- "e;How to Disrupt Unemployment Policy"e;, by Sven Otto Littorin- "e;Developing Middle Class Jobs in a Digital Economy"e;, by Geoffrey Moore- "e;The Supercritical Human Elevated [SHE] Economy"e;, by Monique Morrow- "e;Innovation for Jobs with Cognitive Assistants: A Service Science Perspective"e;, by Jim Spohrer- "e;Creative Learning and the Future of Work"e;, by J. Philipp Schmidt, Mitchel Resnick, and Joi Ito- "e;Can the Health Industry Cure the Ailing Job Market?"e; by Joon Yun- "e;Creative Learning"e;, by Esther Wojcicki

Are you prepared for the coming AI era?AI advances will profoundly change your daily service interactions, so this book provides readers with a necessary understanding of service, the application of resources (e.g., knowledge) for the benefit of another. In just minutes, you can learn about today's use of early-stage AI for automation and augmentation, and essential elements of service science, service-dominant (S-D) logic, and Service Dominant Architecture (SDA).Ultimately improved service for all is possible with human-level AI and digital twins – but requires investing wisely in better models: Better models of the world both complex natural and social systems (science), better mental-models in people to improve interactions (logic), better cultural and structural models of organizations to improve change (architecture), and better trusted and responsible AI models. The service innovation community studies and builds better models to improve interactions and change in business and society.The book challenges all responsible actors – individuals, businesses, universities, and governments – to invest systematically and wisely to upskill with AI (the X+AI vision). The service innovation community is a growing transdiscipline harnessing all disciplines to become better T-shaped professionals. Extensive end notes, bibliography, and index are provided.

The purpose of this book is to provide both academic and industry perspectives on T-shaped talent as a framework to develop the next generation workforce. This book will include a number of chapters from the authors of this book (Y. Moghaddam, H. Demirkan and J. Spohrer), and edited chapters from a number of additional experts who have been working on next generation of workers.The ISSIP BEP T-Summit collection aims to offer insights and practical wisdom easily applicable to the workplace. The context in which service is designed, delivered and experienced has been changing fundamentally. With exponentially growing and evolving technology-enabled, service transformations and innovations (e.g. IBM, Rolls-Royce, Amazon, Google, Lego, Disney, Tesco, iTunes, Uber, Smart Phones, Etsy, AirBnB, eBay).With this project, we envision to capture the latest thinking, experiences and results, and to publish a collection of practical, focused, easily digestible short papers in the increasingly important area of T-shape talent development, which integrates a variety of disciplines – including areas in engineering, social sciences and management – to focus education, research and practice on an expanding innovation economy.

What skills are needed for the future? This book argues for T-shaped professionals who are adaptive innovators, with broad communication skills and deep problem-solving skills.

We invite readers to explore this question from the perspective of academics, educators, business practitioners, those in government, as well as researchers trying to measure more precisely just what it means to be a T-shaped professional and adaptive innovator.

This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences.  It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16–20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the developmentof innovative services for various kinds of organizations.