Joan Mulholland – författare

The Language of Negotiation aims to heighten awareness of language and to suggest practical ways to use language-related tactics to get results. It encourages the reader to recognise negotiation as a specifically language-centred activity and demonstrates how learning to use language effectively can radically improve negotiation skills. The book features: A step-by-step guide on the practice of negotiation, from preparation to follow-up after the event Chapters on various aspects of negotiation, such as the spoken, written and interpersonal sides, as well as media interviewing and using the phone. Specific and useful strategies for actions like advising, complaining, confirming and dismissing. A range of effective and informative examples throughout, designed to show the value of enhanced language use and practical exercises to encourage the reader to apply the ideas to their own practice. The Language of Negotiation will be of value to all those in business and professional life whose work involves negotiation. It will also be of particular interest to students in graduate schools of business or management and to anyone who has an interest in improving their negotiation skills. No prior knowledge of language theory is assumed on the part of the reader.

Most people have to communicate with colleagues every day and persuade them to understand their opinions or to accept their views. This handbook is intended for anyone who is interested in such goal-oriented language. It extracts 300 persuasive tactics from research findings in communication, linguistics, pragmatics and related fields, and presents them in a clear, concise and consistent manner. Such tactics as analogy, argument presentation, humour and metaphor are included. Each tactic is presented on a separate page with an analysis of its persuasive value. Two indexes - one by persuasive need and the other by tactic - allow readers full flexibility to use the handbook in their own way. This work should be of interest in courses which deal with the management of interaction, pragmatics, discourse analysis and communications.

This toolkit is designed for preparing health and social care practitioners for their role in facilitating learning in their workplace. It enables readers to recognise learning opportunities, communicate their professional knowledge, provide students with appropriate support, judge performance, co-ordinate student contact with others in the workplace and develop awareness of the needs of students from diverse backgrounds. With plenty of activities and questions, the reader can assess their knowledge base and apply the concepts in the toolkit to their work setting. This new edition is fully updated and now includes: international contexualisation; more coverage on meeting the diverse needs of students; and a new section on meeting professional standards, which discusses the NMC standards as well as those of other disciplines. A new companion website makes valuable supplementary material available – including further activities and articles on managing the placement learning experience, developing new supervisors, and making the most of reflection among others.Practical and easy-to-read, this is an important resource for all those practitioners who support students in the workplace.

This toolkit is designed for preparing health and social care practitioners for their role in facilitating learning in their workplace. It enables readers to recognise learning opportunities, communicate their professional knowledge, provide students with appropriate support, judge performance, co-ordinate student contact with others in the workplace and develop awareness of the needs of students from diverse backgrounds. With plenty of activities and questions, the reader can assess their knowledge base and apply the concepts in the toolkit to their work setting. This new edition is fully updated and now includes: international contexualisation; more coverage on meeting the diverse needs of students; and a new section on meeting professional standards, which discusses the NMC standards as well as those of other disciplines. A new companion website makes valuable supplementary material available – including further activities and articles on managing the placement learning experience, developing new supervisors, and making the most of reflection among others.Practical and easy-to-read, this is an important resource for all those practitioners who support students in the workplace.

The Language of Negotiation aims to heighten awareness of language and to suggest practical ways to use language-related tactics to get results. It encourages the reader to recognise negotiation as a specifically language-centred activity and demonstrates how learning to use language effectively can radically improve negotiation skills. The book features: A step-by-step guide on the practice of negotiation, from preparation to follow-up after the event Chapters on various aspects of negotiation, such as the spoken, written and interpersonal sides, as well as media interviewing and using the phone. Specific and useful strategies for actions like advising, complaining, confirming and dismissing. A range of effective and informative examples throughout, designed to show the value of enhanced language use and practical exercises to encourage the reader to apply the ideas to their own practice. The Language of Negotiation will be of value to all those in business and professional life whose work involves negotiation. It will also be of particular interest to students in graduate schools of business or management and to anyone who has an interest in improving their negotiation skills. No prior knowledge of language theory is assumed on the part of the reader.

Most people have to communicate with colleagues every day and persuade them to understand their opinions or to accept their views. This handbook is intended for anyone who is interested in such goal-oriented language. It extracts 300 persuasive tactics from research findings in communication, linguistics, pragmatics and related fields, and presents them in a clear, concise and consistent manner. Such tactics as analogy, argument presentation, humour and metaphor are included. Each tactic is presented on a separate page with an analysis of its persuasive value. Two indexes - one by persuasive need and the other by tactic - allow readers full flexibility to use the handbook in their own way. This work should be of interest in courses which deal with the management of interaction, pragmatics, discourse analysis and communications.

As a social worker, you are required to communicate in writing for a wide range of purposes and audiences.This text guides you through all you need to know to develop your social work writing skills:

Essential elements of written communicationWriting skills in daily practiceMacro-practice writing skills: obtaining resources and creating changeInfluencing your professional context

Now with two new chapters on writing for local mass media and writing for social media. Hot tips for effective writing, reflective exercises & further reading are included in every chapter to help you cement your skills and become a confident and effective written communicator.