John Goodman – författare

Any organization can win more customers and increase sales if they learn to be more strategic with their customer service.

When customers complain, employees respond. The typical service model is riddled with holes. What about people and businesses who never speak up, but never come back? Learn to actively reach out, prevent problems, and resolve issues in ways that boost loyalty.

Strategic Customer Service is a data-packed roadmap that shows you how. This invaluable resource distills decades of research on the impact of great versus mediocre service. Complete guidelines and case studies explain how to:

Strategic Customer Service draws on over 30 years of research from companies such as 3M, GE, and Chick-Fil-A to teach you how to transcend a good business into a profitable word-of-mouth machine that transforms the bottom line.

Why settle for passive service? Make a business case for ramping up operations—and get the tools for making it pay off. Transform customer service into a strategic function, and reap benefits far exceeding investments.

This book examines the lives of the Malay and Cham Muslims in Thailand, Cambodia and Vietnam and examines how they co-exist and live in societies that are dominated by an alternative consensus and are illiberal and non-democratic in nature.

Focusing on two major Muslim communities in Southeast Asia, both of whom live as minorities in societies that are not democratic and have a history of hostility and repression towards non-conforming ideas, the book explains their circumstances, the choices and life decisions they have to make, and how minorities can thrive in an unfriendly, monocultural environment. Based on original field work and research, the author analyses how people live, and how they adapt to societies which are not motivated by Western liberal ideals of multiculturalism. The book also offers a unique perspective on how Islam develops in an environment where it is seen as alien and disloyal.

A useful contribution analyzing historical and post-colonial experiences of Muslim minorities and how they survive and evolve over the course of state monopoly in mainland Southeast Asia, this book will be of interest to academics working on Muslim minorities, Asian Religion and Southeast Asian Studies.

This book examines the lives of the Malay and Cham Muslims in Thailand, Cambodia and Vietnam and examines how they co-exist and live in societies that are dominated by an alternative consensus and are illiberal and non-democratic in nature.

Focusing on two major Muslim communities in Southeast Asia, both of whom live as minorities in societies that are not democratic and have a history of hostility and repression towards non-conforming ideas, the book explains their circumstances, the choices and life decisions they have to make, and how minorities can thrive in an unfriendly, monocultural environment. Based on original field work and research, the author analyses how people live, and how they adapt to societies which are not motivated by Western liberal ideals of multiculturalism. The book also offers a unique perspective on how Islam develops in an environment where it is seen as alien and disloyal.

A useful contribution analyzing historical and post-colonial experiences of Muslim minorities and how they survive and evolve over the course of state monopoly in mainland Southeast Asia, this book will be of interest to academics working on Muslim minorities, Asian Religion and Southeast Asian Studies.