Joseph A. Michelli – författare
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15 produkter
New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
E-bok, 2008
451 kr
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Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer …
Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
E-bok, 2006
383 kr
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WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and …
Zappos Experience: 5 Principles to Inspire, Engage, and WOW
E-bok, 2011
489 kr
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Make every day a WOW day for your customers, your staff—and your bottom line! “In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of …
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
E-bok, 2011
489 kr
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THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the …
Leadership Lessons from the Most Admired Companies
E-bok, 2013
1498 kr
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WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and …
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
E-bok, 2013
335 kr
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Lead Your Business the Starbucks Way Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C. One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the …
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
E-bok, 2015
532 kr
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"A powerful and inspiring look ''inside the tent'' of Mercedes-Benz that will help you learn how large companies make big changes in short timespans." --Guy Kawasaki, Chief Evangelist of Canva and author of The Art of the Start 2.0 "I can’t remember having read a more compelling example of how …
Starbucks Leadership Lessons
E-bok, 2013
590 kr
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TWO E-BOOKS IN ONE The Starbucks Experience The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world''s “most admired” companies, according to Fortune magazine. With unique access to Starbucks personnel and …
Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
Av Joseph A. Michelli, Joseph Michelli
Inbunden, 2021
234 kr
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From business guru Joseph Michelli―the leadership lessons needed to thrive beyond the greatest business crisis in modern history COVID-19 has disrupted business and life in ways we never imagined. Within days of the outbreak, Joseph Michelli—the world-renowned business expert who has cracked the …
Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
E-bok, 2020
307 kr
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From business guru Joseph Michelli―the leadership lessons needed to thrive beyond the greatest business crisis in modern history COVID-19 has disrupted business and life in ways we never imagined. Within days of the outbreak, Joseph Michelli—the world-renowned business expert who has cracked the …
All Business Is Personal
One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement
Inbunden, 2025
294 kr
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What if every business owner or manager could combine cutting-edge technology with the warmth of personal connection to keep customers coming back for more and sending their friends and family? Drawing lessons from the industry-leading business practices at One Medical, a brand transforming the …
MINDCHAMPS WAY: HOW TO TURN AN IDEA INTO A GLOBAL MOVEMENT (SECOND EDITION)
Inbunden, 2025
482 kr
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How do a passion to create an education revolution and the business acumen to fuel rapid and spectacular global expansion co-exist within one organization?Find out in The MindChamps Way ...In this second edition of his insightful study of the strategy and leadership behind MindChamps, Joseph …
Customer Magic a "e; The Macquarie Way
How to Reimagine Customer Experience to Transform Your Business
Ljudbok, 2024
559 kr
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Customer Magic—The Macquarie Way shines a light on how an Australian technology company grew from a challenger telecom brand in the 1990s into a dynamic billion-dollar company. In a market notorious for underserving and overcharging customers, Macquarie Technology harnessed the magic of customer …
Customer Magic - The Macquarie Way
How to Reimagine Customer Experience to Transform Your Business
Ljudbok, 2024
219 kr
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Customer Magic—The Macquarie Way shines a light on how an Australian technology company grew from a challenger telecom brand in the 1990s into a dynamic billion-dollar company. In a market notorious for underserving and overcharging customers, Macquarie Technology harnessed the magic of customer …
MINDCHAMPS WAY, THE: HOW TO TURN AN IDEA INTO A GLOBAL MOVEMENT
Inbunden, 2019
348 kr
Tillfälligt slut
How do a passion to create an education revolution and the business acumen to fuel rapid and spectacular global expansion co-exist within one organisation?Find out in The MindChamps Way ...In his latest insightful study of strategy and leadership, Joseph Michelli (#1 New York Times&Wall Street …
