Joseph Michelli – författare
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10 produkter
New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Inbunden, 2008
5,0 utav 5 stjärnor. Totalt antal röster: (1)
313 kr
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Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer …
Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
Inbunden, 2006
303 kr
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WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and …
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
Inbunden, 2011
415 kr
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THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the …
Zappos Experience: 5 Principles to Inspire, Engage, and WOW
Inbunden, 2011
415 kr
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Make every day a WOW day for your customers, your staff—and your bottom line! “In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of …
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
Inbunden, 2013
242 kr
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Lead Your Business the Starbucks Way Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C. One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the …
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Inbunden, 2015
410 kr
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A firsthand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team’s ambitious, multi-pronged strategy to elevate the company’s customer experience …
Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
Inbunden, 2019
256 kr
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New from bestselling author Joseph Michelli! How Airbnb has disrupted the hospitality industry for unparalleled success—critical lessons that apply to any 21st Century business No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. Over …
Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
Av Joseph A. Michelli, Joseph Michelli
Inbunden, 2021
234 kr
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From business guru Joseph Michelli―the leadership lessons needed to thrive beyond the greatest business crisis in modern history COVID-19 has disrupted business and life in ways we never imagined. Within days of the outbreak, Joseph Michelli—the world-renowned business expert who has cracked the …
Leading the Starbucks Way (PB)
Häftad, 2023
420 kr
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Lead Your Business the Starbucks Way Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C. One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the …
When Fish Fly
Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
Av John Yokoyama, Joseph Michelli
Inbunden, 2004, 12-15 år
302 kr
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"You can energize your people and delight your customers by modeling the fabulous ideas that come from the World Famous Pike Place Fish Market." -- Ken Blanchard, co-author of The One Minute Manager In this revealing business advice book, the magic of the World Famous Pike Place Fish Market proves …
