The story of how the FBI secretly used an encrypted phone company to infiltrate one of the world's largest crime syndicates, revealing how the underworld has become a globalized economy in its own right--one that can't be policed without crossing complicated ethical boundaries.Written "in the manner of a good crime thriller" (The Wall Street Journal), the inside story of the largest law-enforcement sting operation ever, in which the FBI created its own tech start-up to wiretap the worldIn 2018, a powerful app for secure communications called Anom took root among organized criminals. They believed Anom allowed them to conduct business in the shadows. Except for one thing: It was secretly run by the FBI.  Backdoor access to Anom and a series of related investigations granted American, Australian, and European authorities a front-row seat to the underworld. Tens of thousands of criminals worldwide appeared in full view of the same agents they were trying to evade. International smugglers, money launderers, hitmen: a sprawling illicit global economy as efficient and interconnected as the legal one. Officers watched drug shipments and murder plots unfold, making arrests without blowing their cover. Featuring a new epilogue with crucial updates to the case, Dark Wire reveals the true scale and stakes of this unprecedented operation through the agents and criminals who were there. This is a fly-on-the-wall thriller for the modern world, where no one can be sure who is watching.

This cat-and-mouse story of a vast FBI sting operation reveals? how the criminal underworld has become a globalized economy in its own right--one that can't be policed without crossing complicated ethical boundaries.Beginning in 2018, a powerful app for secure communications, called Anom, began to take root among drug dealers and other criminals. It had extraordinary safeguards to keep out prying eyes--the power to quickly wipe data, voice-masking technology, and more. It was better than other apps popular among organized crime syndicates, except for one thing: it was secretly run by law enforcement.Over the next few years, the FBI, along with law enforcement partners in Australia and parts of Europe, got a front row seat to the global criminal underworld. They watched drug deals and hits being planned in real time, making arrests where they could without blowing their cover. For a period of years, some one hundred thousand criminals worldwide, including members of South American drug cartels, the Calabrian mafia, and the Chinese Triad, did their business in full view of the officers they were trying to evade. It was a sprawling global economy as efficient and interconnected as the legal one.But a surveillance operation like this couldn't last. It was too dangerous, too ethically fraught, too large. And it all ended in spectacular fashion.Dark Wire is more than the story of this enormous sting operation--it shows the fundamental problems of policing in such a vast and high-speed economy. This is a caper for our modern world, where everyone is connected and no one is completely free.

If you are a manager, you may wonder how your behavior toward your staff affects their productivity and your department’s contribution to profit. If so, this book is for you. The author had many loathsome jobs. Apathetic managers aggravated poor work conditions. He was aggrieved enough to spend most of his adult life deciphering the real-world (bottom-line) metrics from bosses’ behaviors toward those under their care. The absence of accountability for ill-treatment of staff, with consequent poor productivity, has been a universal norm. Still, many managers act in their people’s best interests. What measurable difference does that make?Metrics on intangible inputs are hard to come by, which is why this book spans almost four decades. There are many behavioral needles in the corporate haystack. To isolate the ones that raise productivity and profit, the author measured a wide range of behavioral inputs for their impact. Audited financial statements over the span of research projects are empirical evidence of impact. Correlation studies are summarized for readers. Measurable behavioral change is slow, so time is squeezed. But positive signs emerged within the first year of introducing behavioral metrics that raise accountability. The un-engagement mystery was solved in the process. It’s good old-fashioned caring behavior that turns red ink black. Apathetic managers exude red ink. It will shock you to know how much. It comes down to where you—and all managers–are on the apathy-empathy continuum. Managers are not stuck. Positive behavioral change is doable.When you get to the bottom line, and the last chapter, you’ll have a handle on the negative intangible inputs that plague enterprises. You will have a leg up on everyone who didn’t digest this book. You’ll know what your staff needs from you, so you can up your game. They will love you for providing it. And your firm? It will credit you for opening the spigot to a whole new source of profit. Shouldn’t managers have a behavioral algorithm to max out results? It’s here. As you apply it, you’ll be going the extra mile for your people. They will reciprocate. Your numbers will validate your impact in exact dollars, proof of your effectiveness.

Si usted es un gerente, es posible que se pregunte cómo su comportamiento hacia el personal afecta en la productividad y en la contribución de su departamento a las ganancias. Si es así, este libro es para usted. El autor tuvo muchos trabajos detestables. Los gerentes apáticos empeoraron las malas condiciones. Él estaba tan preocupado que hizo que pasara la mayor parte de su vida adulta descifrando las métricas (resultado neto) del mundo real, derivadas del comportamiento de los jefes hacia las personas bajo su cuidado. La ausencia de rendición de cuentas en el maltrato al personal con la consecuente baja productividad ha sido la norma universal. Aun así, hay muchos gerentes que actúan en beneficio de sus colaboradores. ¿Qué diferencia medible produce?Es difícil conseguir métricas sobre insumos intangibles, razón por la cual este libro abarca casi cuatro décadas. Hay muchas agujas conductuales en el pajar corporativo. Para aislar aquellas que aumentan la productividad y las ganancias, el autor midió un rango amplio de insumos conductuales y su impacto. Los estados financieros auditados en el transcurso de los proyectos de investigación son evidencia empírica de ese impacto. Los estudios de correlación están resumidos para los lectores. El cambio conductual mensurable es muy lento; por lo que el tiempo se ha comprimido. Sin embargo, han surgido signos positivos a partir del primer año desde la introducción de métricas de comportamiento que aumentan la rendición de cuentas. El misterio del personal no comprometido se resolvió durante el proceso. Es el comportamiento afectuoso, a la antigua usanza, que convierte tinta roja (pérdida en estados financieros) en negra. Los gerentes apáticos exudan tinta roja. Le sorprendería saber cuánto. Todo se reduce en identificar dónde está ubicado usted (y todos los gerentes) en el continuum apatía-empatía. Los gerentes no están estancados. El cambio de comportamiento positivo es factible. Cuando llegue al resultado neto - y al último capítulo – tendrá el control de los insumos negativos intangibles que aquejan a las empresas. Tendrá una ventaja sobre todos aquellos que no leyeron este libro. Sabrá lo que su personal necesita de usted, lo que le permitirá mejorar su desempeño. Será muy apreciado por proporcionarlo. ¿Y su empresa? Le darán el reconocimiento por abrir la llave de una fuente completamente nueva de ganancias. ¿No deberían los gerentes tener un algoritmo de comportamiento para maximizar los resultados? Está aquí. A medida que lo aplique, estará recorriendo la milla extra por su personal. Ellos tendrán un comportamiento recíproco. Sus números validarán el impacto en ganancias (dólares o la moneda que utilice su empresa) y serán la prueba de su efectividad.

The story of how the FBI secretly used an encrypted phone company to infiltrate one of the world's largest crime syndicates, revealing how the underworld has become a globalized economy in its own right--one that can't be policed without crossing complicated ethical boundaries.Written "in the manner of a good crime thriller" (The Wall Street Journal), the inside story of the largest law-enforcement sting operation ever, in which the FBI created its own tech start-up to wiretap the worldIn 2018, a powerful app for secure communications called Anom took root among organized criminals. They believed Anom allowed them to conduct business in the shadows. Except for one thing: It was secretly run by the FBI.  Backdoor access to Anom and a series of related investigations granted American, Australian, and European authorities a front-row seat to the underworld. Tens of thousands of criminals worldwide appeared in full view of the same agents they were trying to evade. International smugglers, money launderers, hitmen: a sprawling illicit global economy as efficient and interconnected as the legal one. Officers watched drug shipments and murder plots unfold, making arrests without blowing their cover. Featuring a new epilogue with crucial updates to the case, Dark Wire reveals the true scale and stakes of this unprecedented operation through the agents and criminals who were there. This is a fly-on-the-wall thriller for the modern world, where no one can be sure who is watching.

This cat-and-mouse story of a vast FBI sting operation reveals? how the criminal underworld has become a globalized economy in its own right--one that can't be policed without crossing complicated ethical boundaries.Beginning in 2018, a powerful app for secure communications, called Anom, began to take root among drug dealers and other criminals. It had extraordinary safeguards to keep out prying eyes--the power to quickly wipe data, voice-masking technology, and more. It was better than other apps popular among organized crime syndicates, except for one thing: it was secretly run by law enforcement.Over the next few years, the FBI, along with law enforcement partners in Australia and parts of Europe, got a front row seat to the global criminal underworld. They watched drug deals and hits being planned in real time, making arrests where they could without blowing their cover. For a period of years, some one hundred thousand criminals worldwide, including members of South American drug cartels, the Calabrian mafia, and the Chinese Triad, did their business in full view of the officers they were trying to evade. It was a sprawling global economy as efficient and interconnected as the legal one.But a surveillance operation like this couldn't last. It was too dangerous, too ethically fraught, too large. And it all ended in spectacular fashion.Dark Wire is more than the story of this enormous sting operation--it shows the fundamental problems of policing in such a vast and high-speed economy. This is a caper for our modern world, where everyone is connected and no one is completely free.

If you are a manager, you may wonder how your behavior toward your staff affects their productivity and your department’s contribution to profit. If so, this book is for you. The author had many loathsome jobs. Apathetic managers aggravated poor work conditions. He was aggrieved enough to spend most of his adult life deciphering the real-world (bottom-line) metrics from bosses’ behaviors toward those under their care. The absence of accountability for ill-treatment of staff, with consequent poor productivity, has been a universal norm. Still, many managers act in their people’s best interests. What measurable difference does that make?Metrics on intangible inputs are hard to come by, which is why this book spans almost four decades. There are many behavioral needles in the corporate haystack. To isolate the ones that raise productivity and profit, the author measured a wide range of behavioral inputs for their impact. Audited financial statements over the span of research projects are empirical evidence of impact. Correlation studies are summarized for readers. Measurable behavioral change is slow, so time is squeezed. But positive signs emerged within the first year of introducing behavioral metrics that raise accountability. The un-engagement mystery was solved in the process. It’s good old-fashioned caring behavior that turns red ink black. Apathetic managers exude red ink. It will shock you to know how much. It comes down to where you—and all managers–are on the apathy-empathy continuum. Managers are not stuck. Positive behavioral change is doable.When you get to the bottom line, and the last chapter, you’ll have a handle on the negative intangible inputs that plague enterprises. You will have a leg up on everyone who didn’t digest this book. You’ll know what your staff needs from you, so you can up your game. They will love you for providing it. And your firm? It will credit you for opening the spigot to a whole new source of profit. Shouldn’t managers have a behavioral algorithm to max out results? It’s here. As you apply it, you’ll be going the extra mile for your people. They will reciprocate. Your numbers will validate your impact in exact dollars, proof of your effectiveness.

Si usted es un gerente, es posible que se pregunte cómo su comportamiento hacia el personal afecta en la productividad y en la contribución de su departamento a las ganancias. Si es así, este libro es para usted. El autor tuvo muchos trabajos detestables. Los gerentes apáticos empeoraron las malas condiciones. Él estaba tan preocupado que hizo que pasara la mayor parte de su vida adulta descifrando las métricas (resultado neto) del mundo real, derivadas del comportamiento de los jefes hacia las personas bajo su cuidado. La ausencia de rendición de cuentas en el maltrato al personal con la consecuente baja productividad ha sido la norma universal. Aun así, hay muchos gerentes que actúan en beneficio de sus colaboradores. ¿Qué diferencia medible produce?Es difícil conseguir métricas sobre insumos intangibles, razón por la cual este libro abarca casi cuatro décadas. Hay muchas agujas conductuales en el pajar corporativo. Para aislar aquellas que aumentan la productividad y las ganancias, el autor midió un rango amplio de insumos conductuales y su impacto. Los estados financieros auditados en el transcurso de los proyectos de investigación son evidencia empírica de ese impacto. Los estudios de correlación están resumidos para los lectores. El cambio conductual mensurable es muy lento; por lo que el tiempo se ha comprimido. Sin embargo, han surgido signos positivos a partir del primer año desde la introducción de métricas de comportamiento que aumentan la rendición de cuentas. El misterio del personal no comprometido se resolvió durante el proceso. Es el comportamiento afectuoso, a la antigua usanza, que convierte tinta roja (pérdida en estados financieros) en negra. Los gerentes apáticos exudan tinta roja. Le sorprendería saber cuánto. Todo se reduce en identificar dónde está ubicado usted (y todos los gerentes) en el continuum apatía-empatía. Los gerentes no están estancados. El cambio de comportamiento positivo es factible. Cuando llegue al resultado neto - y al último capítulo – tendrá el control de los insumos negativos intangibles que aquejan a las empresas. Tendrá una ventaja sobre todos aquellos que no leyeron este libro. Sabrá lo que su personal necesita de usted, lo que le permitirá mejorar su desempeño. Será muy apreciado por proporcionarlo. ¿Y su empresa? Le darán el reconocimiento por abrir la llave de una fuente completamente nueva de ganancias. ¿No deberían los gerentes tener un algoritmo de comportamiento para maximizar los resultados? Está aquí. A medida que lo aplique, estará recorriendo la milla extra por su personal. Ellos tendrán un comportamiento recíproco. Sus números validarán el impacto en ganancias (dólares o la moneda que utilice su empresa) y serán la prueba de su efectividad.