Karen Mangia – författare
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4 produkter
4 produkter
180 kr
Skickas inom 5-8 vardagar
177 kr
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There’s one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your organization’s prosperity, profits, and productivity. These actionable insights will help you to better connect with your customers and gain an undeniable lead over your competition. Listen Up!: How to Tune In to Customers and Turn Down the Noise teaches readers how to create a customer experience that’s built on listening and designed for engagement. Author and Salesforce executive Karen Mangia has created a practical and comprehensive examination of how best-of-breed companies listen and respond to customer demands—creating a foundation of customer success, loyalty, and brand evolution. Listen Up! features discussions about:How to go beyond the survey: best practices associated with customer understanding, customer experience, and customer service How to move from deep listening to data-based insights into customer behaviorThe statistics and stories behind companies, organizations, and even city governments that have created a customer-centric cultureHow powerful new questions can offer a fresh perspective into any customer, anywhere: empowering your customer-facing teams, including sales teams, in the current marketWinning greater mindshare, and market share, with a fresh look at the future of customer service, customer success, and customer satisfactionPerfect for anyone in a leadership or management role in a customer-facing organization, including sales teams, business development leaders and marketing professionals, Listen Up! belongs on the bookshelves of executives, customer service and success employees, and leaders who want to better engage with the one voice that matters most: the voice of the customer.
168 kr
Skickas inom 5-8 vardagar
Master the delicate art of working from home with this comprehensive resourceWorking from Home: Making the New Normal Work for You provides readers with a detailed strategy on how to turn working from home into a powerful career choice. Author and Salesforce executive Karen Mangia teaches readers how to: Build the future of work in any kind of space: ideas for your home office that fit anywhereCreate personalized time management routines designed specifically for remote productivity, impact, and balance—even while wearing your sweatpantsDeal with Zoom fatigue, burnout, and isolation, via untapped new strategies for connection and team-building, even when the team is remoteDiscover how to deliver powerful virtual presentations and build career impact online, with expert communication strategies designed for an online worldWorking from Home explains in detail how to turn even the smallest of living spaces into the ideal remote work environment. It comprehensively explores how you can make yourself vital to any organization without ever setting foot in an office building. Because success isn't a location: you can move your career forward from anywhere, if you know how to do it. This book will show you how to embrace the new normal and make sure your career doesn't miss a beat.Full of concrete strategies and practical advice, Working from Home is a must-read for anyone who wants to know how to find that elusive work/life balance when working remote. With guidance on how to create a work-from-home culture designed for success, it's a perfect choice for early-in-career professionals, sales leaders, team managers, and business executives looking for fresh ideas on the future of work.
168 kr
Skickas inom 5-8 vardagar
What would happen to your team, and your organization, if everyone knew how to change the game – and make success a daily occurrence?Companies and individuals are looking for more freedom: personal freedom, creative freedom, and freedom to rethink what work really means. From dealing with COVID-19, facing diversity issues, battling burnout, zoom fatigue and more, organizations are stretched thin and must find a way to help their employees find balance and freedom in order to thrive in these unprecedented times. In Success From Anywhere: Create Your Own Future of Work from the Inside Out, bestselling author and veteran Salesforce executive Karen Mangia delivers an eyes-wide-open discussion on the future of work and what it means to find personal and professional success in the new workforce.Whether you’re in a hybrid environment, or working from home, you know the importance of connection and teamwork. This compelling, practical guide explains how success is something organizations discover from the inside out – creating greater engagement, retention, and professional impact from a new understanding of the future of work. With commentary from business leaders like Tom Peters, as well as guidance from leading scientists like David Eagleman and Kelly McGonigal, Success From Anywhere shows professionals how to build success into every organizational design – regardless of company culture, leadership, or industry – and offers actionable insights on a range of timely and relevant subjects, including: Rethinking the foundations of what work really means, including work-life balance, the future of work, and where peak performance really comes fromThe origins of intolerance, and how to access greater diversity, inclusion, and belonging inside every organizationCreating a high-impact culture in the anxious and stressful pandemic environment by redesigning the game – and creating your own rulesHow to overcome feelings of constriction and confinement, to find new possibilities, for your own careerGetting past the feeling that you have to “do it all” in order to succeedPowerful scientific insights into stress-relief, battling burnout and becoming your best selfPerfect for anyone wanting to create greater professional impact, whether working from home, leading a hybrid team, or just trying to access greater personal freedom, this principles-based guidebook will earn a spot in the libraries of executives, managers, leaders, and employees who care about creating innovative and inclusive organizations. Discover how to adapt to these changing times and the uncertain times ahead with a new playbook for yourself, your career, and your organization – that playbook is Success From Anywhere.