Kellie Gonçalves – författare

This collection brings together global perspectives which critically examine the ways in which language as a resource is used and managed in myriad ways in various blue-collar workplace settings in today’s globalized economy. In focusing on blue-collar work environments, the book sheds further light on the informal processes through which top down language policies take place in different multilingual settings and the resultant asymmetrical power relations which emerge among employees and employers in such settings. Taking into account the latest debates on poststructuralist theories of language, the volume also extends its conceptualization of language to demonstrate the ways in which it extends to a wider range of multilingual and multimodal resources and communicative practices, all of which combine in unique and different ways toward constructing meaning in the workplace. The volume’s unique focus on such workplaces also showcases domains of work which have generally until now been less visible within existing research on language in the workplace and the subsequent methodological challenges that arise from studying them. Integrating a range of theoretical and methodological approaches, along with empirical data from a diverse range of blue-collar workplaces, this book will be of particular interest to students and researchers in critical sociolinguistics, applied linguistics, sociology, and linguistic anthropology.

This collection brings together global perspectives which critically examine the ways in which language as a resource is used and managed in myriad ways in various blue-collar workplace settings in today’s globalized economy. In focusing on blue-collar work environments, the book sheds further light on the informal processes through which top down language policies take place in different multilingual settings and the resultant asymmetrical power relations which emerge among employees and employers in such settings. Taking into account the latest debates on poststructuralist theories of language, the volume also extends its conceptualization of language to demonstrate the ways in which it extends to a wider range of multilingual and multimodal resources and communicative practices, all of which combine in unique and different ways toward constructing meaning in the workplace. The volume’s unique focus on such workplaces also showcases domains of work which have generally until now been less visible within existing research on language in the workplace and the subsequent methodological challenges that arise from studying them. Integrating a range of theoretical and methodological approaches, along with empirical data from a diverse range of blue-collar workplaces, this book will be of particular interest to students and researchers in critical sociolinguistics, applied linguistics, sociology, and linguistic anthropology.

Set in a multilingual cleaning company that serves Anglophone customers in the upper-(middle) class suburbs of New York City, this book presents an ethnographic study into power, language policy and communication from the perspectives of the Brazilian–American employer as well as the company’s Hispanophone and Lusophone employees. Power asymmetries in internal communication demonstrate the employer’s legitimated domination over her employees and her L1 Portuguese as a form of linguistic capital. Employees’ resourcefulness and multicompetence – rather than quantifiable levels of English-language proficiency – determine the extent to which they rely on language brokering to facilitate communication with their customers, directly impacting their agency. The book contributes to current debates on extra-linguistic modes of communication in multilingual settings and thematic analyses of care work, migration, communication and the role of English.

Set in a multilingual cleaning company that serves Anglophone customers in the upper-(middle) class suburbs of New York City, this book presents an ethnographic study into power, language policy and communication from the perspectives of the Brazilian–American employer as well as the company’s Hispanophone and Lusophone employees. Power asymmetries in internal communication demonstrate the employer’s legitimated domination over her employees and her L1 Portuguese as a form of linguistic capital. Employees’ resourcefulness and multicompetence – rather than quantifiable levels of English-language proficiency – determine the extent to which they rely on language brokering to facilitate communication with their customers, directly impacting their agency. The book contributes to current debates on extra-linguistic modes of communication in multilingual settings and thematic analyses of care work, migration, communication and the role of English.

This book provides an in-depth analysis of language and tourist mobility within an adventure tourism context. speech, written texts, visual resources) are used within the production of place-making practices in two of the world’s top adventure tourism destinations: Interlaken, Switzerland and Queenstown, New Zealand.

This book provides an in-depth analysis of language and tourist mobility within an adventure tourism context. speech, written texts, visual resources) are used within the production of place-making practices in two of the world’s top adventure tourism destinations: Interlaken, Switzerland and Queenstown, New Zealand.