Keri K. Stephens – författare

New Media in Times of Crisis provides an interdisciplinary look at research focused around how people organize during crises.

Contributors examine the latest practices for communicating during crises, including evacuation practices, workplace safety challenges, crisis social media usage, and strategies for making emergency alerts on U.S. mobile phones constructive and helpful. The book is grounded in the practices of first responders, crisis communicators, people experiencing tragic events, and communities who organize on- and offline to make sense of their experiences. The authors draw upon a wide range of theories and frameworks with the goal of establishing new directions for research and practice.

The text is suitable for advanced students and researchers in crisis, disaster, and emergency communication.

New Media in Times of Crisis provides an interdisciplinary look at research focused around how people organize during crises.

Contributors examine the latest practices for communicating during crises, including evacuation practices, workplace safety challenges, crisis social media usage, and strategies for making emergency alerts on U.S. mobile phones constructive and helpful. The book is grounded in the practices of first responders, crisis communicators, people experiencing tragic events, and communities who organize on- and offline to make sense of their experiences. The authors draw upon a wide range of theories and frameworks with the goal of establishing new directions for research and practice.

The text is suitable for advanced students and researchers in crisis, disaster, and emergency communication.

Presents groundbreaking approaches for bridging engineering expertise and human-centered communication in infrastructure systems

Infrastructure systems sustain daily life yet are often overlooked until they fail, at which point communication gaps can hinder effective responses and solutions. The Handbook of Infrastructure Communication addresses this critical challenge by establishing ”infrastructure communication” as a distinct interdisciplinary field. Bringing together insights from engineering, communication science, and social science, this handbook offers practical frameworks for translating complex technical information across disciplinary and stakeholder boundaries.

The Handbook is organized into six parts, covering foundations of infrastructure communication, physical systems such as water, transportation, and energy, digital communication ecosystems, social networks, cross-cultural strategies, and crisis communication during disasters. Each section combines theoretical analysis with applied examples, including discussions of underserved communities, the integration of AI in infrastructure, and the unique vulnerabilities exposed during extreme weather events. The contributors—engineers, communication researchers, social justice experts, and practitioners—offer diverse perspectives while embedding human-centered approaches within infrastructure planning and management. Throughout the book, in-depth yet accessible chapters demonstrate how effective communication can secure investments, enhance resilience, and ensure infrastructure meets the needs of society at large.

Equipping readers to foster collaboration and create infrastructure that is technically sound and socially supported, this reference work:

The Handbook of Infrastructure Communication is ideal for advanced undergraduates, graduate students, and scholars in engineering, communication, and urban planning, as well as professionals in infrastructure policy and management. It is particularly well-suited for courses in systems engineering, organizational communication, environmental communication, and urban design, and serves as an essential reference for engineers, planners, policymakers, and crisis communicators.