Kirsti Nilsen – författare

Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting—including email, text messaging, and social media—as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls,

This book focuses on the effects of information policy. While information policy studies often consider the ideology underlying policy, the policy process, the stakeholders and players in that process, and the nature of the outcomes of policy development, there have been few studies that focus on the ultimate effects of information policy. This book looks at effects from two perspectives. First, it examines the impact of government-wide information policies on a specific government agency in terms of its dissemination policies for the information it provides. Secondly, the effects of the ensuing agency information policies on social science research are examined.The government-wide policies of interest here are cost-recovery and restraint initiatives imposed by the Canadian federal government in the mid-1980s. The policy statements specifically identified government information as an area in which increased revenues could be generated. Such de facto information policies can have a wide effect on government information production and dissemination. In this book, the history and background of the policies is considered and the effects were empirically examined using multiple methods of analysis. The period covered is mid-1980s through mid-1990s. An epilogue chapter provides information on recent policy developments in Canada and the continuing effects of the policies of the 1980s.