Lou Downe – författare
Visar alla böcker från författaren Lou Downe. Handla med fri frakt och snabb leverans.
2 produkter
Good Services
How to Design Services that Work
Av Lou Downe
E-bok, 2020
200 kr
Lägg i varukorg
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that …
Bad Services
How to fix services that don't work
Av Lou Downe
Häftad, 2026
206 kr
Lägg i varukorg
Bad services waste time, cost money and can even ruin lives. Why, despite advances in technology, are most services getting worse rather than better?From the author of the bestselling book Good Services, Bad Services untangles why, despite our best efforts, organisations struggle to deliver …
