Luis Terán – författare

This textbook reviews and systematically presents the use of the Internet in public administration and politics. Further, it employs a process-oriented layer model to define the opportunities for exchange and participation for all stakeholder groups, covering the following topics: eAssistance, eProcurement, eService, eContracting, eSettlement, eCollaboration, eDemocracy, and eCommunity. In turn, real-world case studies demonstrate the practical applications in industry, administration and research.

The second edition of this book has been completely revised and extended, and includes several new case studies. It offers a valuable asset for students in Business, Economics and Political Sciences courses, as well as practitioners interested in emerging opportunities for digital exchange and participation in the knowledge society.

Electronic participation is an emerging and growing research area that makes use of internet solutions to enhance citizens'' participation in government processes in order to provide a fair and efficient society. This book examines recommender-system technologies and voting advice applications as tools to enable electronic citizen participation during election campaigns. Further, making use of fuzzy classification, it provides an evaluation framework for eParticipation. A dynamic voting advice application developed for the 2017 Ecuador national election serves as a real-world case study to introduce readers to the practical implementation and evaluation issues. The book concludes with a comprehensive analysis of the 2017 election project based on altmetrics, Google Analytics and statistics from the case study.