Lynn Daniel – författare

A systematic survey of all the countries of East Asia, South Asia, South-East Asia, Australia, New Zealand and the Pacific Islands* Essential for anyone with a professional interest in the region* keeps up-to-date with current economic and political developments* presents over 1,400 pages of statistics, directory material and expert analysis.

The latest addition to Europa's highly praised and valued Regional Surveys of the Worldseries, South Asia 2005 provides an in-depth library of information on the countries and territories of the region.Exhaustively researched by Europa's experienced editorial team, this title includes a vast range of up-to-date economic, political and statistical data. Combining impartial analysis with facts and figures, South Asia 2005 provides a unique overall perspective on this increasingly important region. The book is divided into three sections:A General Survey* This contains introductory essays by key specialists providing impartial coverage of issues of regional importance including security and religion. Essays include: Globalization and Human Development Issues in South Asia - C. Rammanohar Reddy, Deputy Editor, The Hindu, Chennai, India; Corruption and the Challenges to Good Governance in South Asia - Mushtaq Khan, Senior Lecturer, Department of Economics, School of Oriental and African Studies, London, United Kingdom; Environmental Issues in South Asia - Gouranga Dasvarma, Senior Lecturer and Director, Graduate Program in Population and Human Resources and Master of Environmental Management Program, School of Geography, Population and Environmental Management, Flinders University, Adelaide, SA, Australia; Current Security Issues - Rohan Gunaratna, Associate Professor, Institute of Defence and Strategic Studies, Nanyang Technical University, Singapore; Religions in South Asia - Geoffrey Parrinder, Emeritus Professor of the Comparative Study of Religions, University of London, United Kingdom.Country Surveys* Detailed coverage of the eight countries of South Asia: Afghanistan, Bangladesh, Bhutan, India, The Maldives, Nepal, Pakistan and Sri Lanka* Up-to-date statistical surveys including the latest available figures on population and area, agriculture, industry, trade, transport, communications, media and education* A directory section of essential contact names, postal addresses and e-mail and internet addresses.Regional Information* A biographical section profiling prominent figures in the South Asian region* Directory details of research institutes studying the area and a select book and periodicals bibliography.

A systematic survey of all the countries of East Asia, South-East Asia, Australia, New Zealand and the Pacific Islands.* Essential for anyone with a professional interest in the region* Keeps up-to-date with current economic and political developments* Presents over 1,000 pages of statistics, directory material and expert analysis.Part One: General Survey* Written by acknowledged authorities on the Pacific Rim, this collection of essays forms an impartial overview of the area as a whole. Essays include: Human Rights in the Asia Pacific Region; Population and Human Development Issues in the Asia-Pacific Region; Recent Economic Trends in the Asia-Pacific Region; Environmental Issues of Asia and the Pacific and The Asian-Pacific Community in the Pacific Century.Country Surveys* Individual chapters on each country containing: articles on geography, history and the economy; an economic and demographic survey of the latest available statistics on population, agriculture, industry, finance, trade, transport, tourism, and education; a directory of names, addresses and contact numbers covering the constitution, government, legislature, judiciary, political organizations, diplomatic representation, religion, the media, finance, trade, industry, tourism, defence and education; a select bibliography.Regional Information* Includes all major international organizations active in the region, their aims, activities, publications and principal personnel; a detailed survey of major commodities in Asia and the Pacific; a directory of research institutes specializing in the region; select bibliographies of books and periodicals covering the Far East and Australasia; and an index of regional organizations.

Now in its third edition, South Asia 2006 provides an in-depth library of information on the countries and territories of the region.Exhaustively researched by Europa's experienced editorial team, this title includes a vast range of up-to-date economic, political and statistical data. Combining impartial analysis with facts and figures, South Asia 2006 provides a unique overall perspective on this increasingly important region. The book is divided into three sections:A General Survey:* This contains introductory essays by key specialists providing impartial coverage of issues of regional importance including security and religion. Essays include: Globalization and Human Development Issues in South Asia - C. Rammanohar Reddy, Deputy Editor, The Hindu, Chennai, India; Corruption and the Challenges to Good Governance in South Asia - Mushtaq Khan, Senior Lecturer, Department of Economics, School of Oriental and African Studies, London, United Kingdom; Environmental Issues in South Asia - Gouranga Dasvarma, Senior Lecturer and Director, Graduate Program in Population and Human Resources and Master of Environmental Management Program, School of Geography, Population and Environmental Management, Flinders University, Adelaide, SA, Australia; Current Security Issues - Rohan Gunaratna, Associate Professor, Institute of Defence and Strategic Studies, Nanyang Technical University, Singapore; Religions in South Asia - Geoffrey Parrinder, Emeritus Professor of the Comparative Study of Religions, University of London, United Kingdom.Country Surveys:* Detailed coverage of the eight countries of South Asia: Afghanistan, Bangladesh, Bhutan, India, The Maldives, Nepal, Pakistan and Sri Lanka* Up-to-date statistical surveys including the latest available figures on population and area, agriculture, industry, trade, transport, communications, media and education* A directory section of essential contact names, postal addresses and e-mail and internet addresses.Regional Information:* A biographical section profiling prominent figures in the South Asian region* Directory details of research institutes studying the area and a select book and periodicals bibliography.

A systematic survey of all the countries of East Asia, South-East Asia, Australia, New Zealand and the Pacific Islands.* Essential for anyone with a professional interest in the region* Keeps up-to-date with current economic and political developmentsPart One: General Survey* Written by acknowledged authorities on the Pacific Rim, this collection of essays forms an impartial overview of the area as a whole. Essays include: Human Rights in the Asia Pacific Region; Population and Human Development Issues in the Asia-Pacific Region; Recent Economic Trends in the Asia-Pacific Region; Environmental Issues of Asia and the Pacific and The Asian-Pacific Community in the Pacific Century.Country Surveys* Individual chapters on each country containing: articles on geography, history and the economy; an economic and demographic survey of the latest available statistics on population, agriculture, industry, finance, trade, transport, tourism, and education; a directory of names, addresses and contact numbers covering the constitution, government, legislature, judiciary, political organizations, diplomatic representation, religion, the media, finance, trade, industry, tourism, defence and education; a select bibliography.Regional Information* Includes all major international organizations active in the region, their aims, activities, publications and principal personnel; a detailed survey of major commodities in Asia and the Pacific; a directory of research institutes specializing in the region; select bibliographies of books and periodicals covering the Far East and Australasia; and an index of regional organizations.

This book presents the Recommender System for Improving Customer Loyalty. New and innovative products have begun appearing from a wide variety of countries, which has increased the need to improve the customer experience. When a customer spends hundreds of thousands of dollars on a piece of equipment, keeping it running efficiently is critical to achieving the desired return on investment. Moreover, managers have discovered that delivering a better customer experience pays off in a number of ways. A study of publicly traded companies conducted by Watermark Consulting found that from 2007 to 2013, companies with a better customer service generated a total return to shareholders that was 26 points higher than the S&P 500. This is only one of many studies that illustrate the measurable value of providing a better service experience. The Recommender System presented here addresses several important issues. (1) It provides a decision framework to help managers determine which actions are likely to have the greatest impact on the Net Promoter Score. (2) The results are based on multiple clients. The data mining techniques employed in the Recommender System allow users to “learn” from the experiences of others, without sharing proprietary information. This dramatically enhances the power of the system. (3) It supplements traditional text mining options. Text mining can be used to identify the frequency with which topics are mentioned, and the sentiment associated with a given topic. The Recommender System allows users to view specific, anonymous comments associated with actual customers. Studying these comments can provide highly accurate insights into the steps that can be taken to improve the customer experience. (4) Lastly, the system provides a sensitivity analysis feature. In some cases, certain actions can be more easily implemented than others. The Recommender System allows managers to “weigh” these actions and determine which ones would have a greater impact.

This book presents the Recommender System for Improving Customer Loyalty. New and innovative products have begun appearing from a wide variety of countries, which has increased the need to improve the customer experience. When a customer spends hundreds of thousands of dollars on a piece of equipment, keeping it running efficiently is critical to achieving the desired return on investment. Moreover, managers have discovered that delivering a better customer experience pays off in a number of ways. A study of publicly traded companies conducted by Watermark Consulting found that from 2007 to 2013, companies with a better customer service generated a total return to shareholders that was 26 points higher than the S&P 500. This is only one of many studies that illustrate the measurable value of providing a better service experience.

The Recommender System presented here addresses several important issues. (1) It provides a decision framework to help managers determine which actions are likely to have the greatest impact on the Net Promoter Score. (2) The results are based on multiple clients. The data mining techniques employed in the Recommender System allow users to “learn” from the experiences of others, without sharing proprietary information. This dramatically enhances the power of the system. (3) It supplements traditional text mining options. Text mining can be used to identify the frequency with which topics are mentioned, and the sentiment associated with a given topic. The Recommender System allows users to view specific, anonymous comments associated with actual customers. Studying these comments can provide highly accurate insights into the steps that can be taken to improve the customer experience. (4) Lastly, the system provides a sensitivity analysis feature. In some cases, certain actions can be more easily implemented than others. The Recommender System allows managers to “weigh” these actions and determine which ones would have a greater impact.