Manuel Stegemann – författare

This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well-structured and easy to apply customer experience framework defines customer experience as the start and end point of all business activities. The framework steps and tools (such as NPS, Empathy Map, Customer Journey, Golden Circle, Design Thinking, A/B-Testing) are designed to have a maximum impact on successful company building and the customer experience, which is key to generate first and repeat buyers that become fans of the company. The tools originate from different disciplines, such as management, design, digitisation or psychology – as only an interdisciplinary approach enables superior insights for initiating the right customer activities in today's highly competitive times. With this book, it is possible to look at customer experience systematically and derive your own strategy towards success. The following are the main contributions of this book:·        Provides a clear step-by-step guide to create a customer experience-centric company ·        Introduces most impactful tools that managers can use to successfully complete every step of our framework·        Guides managers through the process of creating a start-up, which is less about magically coming up with innovative business ideas, but rather about applying proven principles in a new context

This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today''s dynamic and competitive times. A well-structured and easy to apply customer experience framework defines customer experience as the start and end point of all business activities. The framework steps and tools (such as NPS, Empathy Map, Customer Journey, Golden Circle, Design Thinking, A/B-Testing) are designed to have a maximum impact on successful company building and the customer experience, which is key to generate first and repeat buyers that become fans of the company. The tools originate from different disciplines, such as management, design, digitisation or psychology – as only an interdisciplinary approach enables superior insights for initiating the right customer activities in today''s highly competitive times. With this book, it is possible to look at customer experience systematically and derive your own strategy towards success. 

The following are the main contributions of this book:

·        Provides a clear step-by-step guide to create a customer experience-centric company

·        Introduces most impactful tools that managers can use to successfully complete every step of our framework

·        Guides managers through the process of creating a start-up, which is less about magically coming up with innovative business ideas, but rather about applying proven principles in a new context

This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well-structured and easy to apply customer experience framework defines customer experience as the start and end point of all business activities. The framework steps and tools (such as NPS, Empathy Map, Customer Journey, Golden Circle, Design Thinking, A/B-Testing) are designed to have a maximum impact on successful company building and the customer experience, which is key to generate first and repeat buyers that become fans of the company. The tools originate from different disciplines, such as management, design, digitisation or psychology – as only an interdisciplinary approach enables superior insights for initiating the right customer activities in today's highly competitive times. With this book, it is possible to look at customer experience systematically and derive your own strategy towards success. The following are the main contributions of this book:·        Provides a clear step-by-step guide to create a customer experience-centric company ·        Introduces most impactful tools that managers can use to successfully complete every step of our framework·        Guides managers through the process of creating a start-up, which is less about magically coming up with innovative business ideas, but rather about applying proven principles in a new context

Wie entscheiden wir, was wir kaufen? Dieses Buch präsentiert faszinierende und wissenschaftlich fundierte Erkenntnisse zum Konsumverhalten und vermittelt anschaulich deren Anwendbarkeit im Marketingalltag von Unternehmen. Jahrzehntelange psychologische Forschung hat zu einem tiefgehenden Verständnis geführt, wie Menschen in Konsumsituationen wahrnehmen und handeln. Die oft verblüffenden Ergebnisse zeigen, wie wir systematisch irrationale Kaufentscheidungen treffen. Denn wir alle folgen bestimmten Wahrnehmungs- und Verhaltensmustern, die uns empfänglich für Beeinflussungen machen.Mit einer anschaulich-bildhaften Darstellung und einem klaren Blick für die Praxis offenbart dieses Buch, wie Forschungserkenntnisse im Marketingalltag Anwendung finden. Manuel Stegemann liefert dabei ein spannendes Leseerlebnis voller Aha-Momente und Empfehlungen für Fachkräfte im Marketing, Handel und Vertrieb, für Studierende und alle, die das eigene Konsumverhalten besser verstehen möchten.Neben den Möglichkeiten zur gezielten Beeinflussung zeigt dieses Buch auch auf, wie der Erfolg messbar gemacht werden kann. Dazu sind empirische Methoden nötig, die im Buch anhand spannender Fallstudien erläutert und angewendet werden.Aus dem InhaltEinführung in die Konsumentenpsychologie und in methodische GrundlagenZahlreiche psychologische Phänomene und Beeinflussungsmöglichkeiten entlang der Wahrnehmungs-, Entscheidungsfindungs- und nachträglichen Bewertungsphase15 inspirierende Fallstudien zur Anwendung der Techniken und empirischen Überprüfung der EffekteÜber 180 Abbildungen und noch mehr lebensnahe PraxisbeispieleEthische Grenzen der Beeinflussung sowie Hinweise zum Schutz vor Beeinflussungsversuchen