Marc Mancini – författare

Effective time management is one of today''s most overlooked--yet essential --keys to career growth in business and management. Time Management provides hands-on techniques and tools for making every minute count as it dispels myths that can actually cost instead of save valuable time. It helps managers match the right time-saving tool to each situation, reveals secrets for anticipating instead of reacting, and explains how any manager can eliminate procrastination.

MAXIMIZE YOUR PRODUCTIVITY, ENHANCE YOUR MANAGERIAL SKILLS, AND SHARPEN YOUR EDGE IN BUSINESS!

They say time is money. And thanks to Time Management, you can make every moment more valuable, through 24 easily mastered techniques that will instantly increase your workplace efficiency. Through clear, concise directions - all informed by real world examples - you'll learn how to match the right timesaving method to each situation and avoid ineffective strategies that can actually cost time rather than save it.

Deliver more value to your organization while enhancing your career by:

Learning time-saving strategies you can implement right now o Anticipating time-wasting situations o Identifying causes of procrastination o Turning frustration into confidence o Training others to perform efficiently o Delegating tasks effectively o Heightening your effectiveness as a manager o Increasing your visibility within the organization

MAXIMIZE YOUR PRODUCTIVITY, ENHANCE YOUR MANAGERIAL SKILLS, AND SHARPEN YOUR EDGE IN BUSINESS!

They say time is money. And thanks to Time Management, you can make every moment more valuable, through 24 easily mastered techniques that will instantly increase your workplace efficiency. Through clear, concise directions - all informed by real world examples - you''ll learn how to match the right timesaving method to each situation and avoid ineffective strategies that can actually cost time rather than save it.

Deliver more value to your organization while enhancing your career by:

Learning time-saving strategies you can implement right now o Anticipating time-wasting situations o Identifying causes of procrastination o Turning frustration into confidence o Training others to perform efficiently o Delegating tasks effectively o Heightening your effectiveness as a manager o Increasing your visibility within the organization

Thinking about a career in travel? Or perhaps you''re already a travel professional, but would like to polish your sales and service skills. Maybe you''re a student in a travel training program who wants a preview of how to do your job right.

No matter your goals, Connecting with Customers: How to Sell, Service, and Market the Travel Product will help you get there.

Connecting with Customers features several unique elements:

·      It compares sales and service excellence practices in the travel and hospitality industry with more familiar examples from other fields.

·      Because it was written as a textbook-workbook, it features all sorts of thought-provoking application activities, diagnostic self-assessments and other dozens of other elements that turn it an interactive experience.

·      It''s written in a style that''s casual, accessible and a pleasure to read.

Through interactive exercises, vivid examples and engaging prose, author Marc Mancini provides you with practical and powerful strategies to satisfy the travel needs of today''s consumers. You''ll learn how to:

·      Adapt the six fundamental steps of sales to the travel environment

·      Reveal the seven secrets of great customer counseling

·      Implement 15 best practices used by the world''s most acclaimed service providers and that can be applied to the travel and hospitality industry

·      Apply the six major phases of the marketing cycle

·      Create a results-driven marketing plan

·      Decide which types and aspects of e-commerce will help you sell better

·      Serve the needs of niche markets, corporate travels, group departures and more

Connecting with Customers will help you achieve a deeper understanding of not only what sales, service and marketing practices the travel and hospitality business shares with other industries, but also how it differs from them in fundamental ways.

Have you ever wondered how the cruise business works? If you have, then The CLIA Guide to the Cruise Industry is perfect for you. Originally conceived as a component of the Cruise Lines International Association (CLIA) certification program, this combination textbook-workbook will provide you an insight-filled voyage through every aspect of the cruise business.

Whether you are a student, a traveler or just curious about the cruise industry, The CLIA Guide to the Cruise Industry will provide you with an intimate, detailed and accurate look into one of the true success stories of our times.