Mari Suoheimo - Böcker

Systemic Service Design provides a comprehensive overview of how systems theories can be integrated into service design to address complex social-economic-technological challenges. Across 14 chapters split into two sections, the book connects theoretical backgrounds and practical worldwide case studies to explore various approaches to systems thinking.The field of service design has evolved significantly in recent years, from focusing on touchpoints and user interactions to being seen as a driver for organizational transformation and increasingly, a key component in transdisciplinary spaces involving complex systems. However, while service design has grown over the past few decades, it has also recognized its limitations in addressing complex societal problems. For example, the book highlights how a lack of holistic understanding of the systems in place can lead to service failure, which ultimately results in societal issues relating to unemployment, healthcare, and public transportation. As such, this book offers theoretical and practical resources specifically tailored to service designers in order to equip them with the ability to develop solutions that are appropriate in scope, depth, and feasibility to address these complex issues. Contributing authors draw upon and integrate theories from related disciplinary fields to extend the contextualization of service design within complex systems, providing readers with more scientific frames of reference. The book also draws upon case studies from South and North America, Europe, Asia, and Australia, to offer readers wide-ranging perspectives and real-life examples to further their understanding of systemic service design and demonstrate how to integrate it successfully.The book delivers theoretical and practical knowledge for students and designers in the fields of service design, design for policy, social design, and additionally for managers, public and private sector planners, engineers, and politicians.The Open Access version of this book, available at http://www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives (CC BY-NC-ND) 4.0 license.

Systemic Service Design provides a comprehensive overview of how systems theories can be integrated into service design to address complex social-economic-technological challenges. Across 14 chapters split into two sections, the book connects theoretical backgrounds and practical worldwide case studies to explore various approaches to systems thinking.The field of service design has evolved significantly in recent years, from focusing on touchpoints and user interactions to being seen as a driver for organizational transformation and increasingly, a key component in transdisciplinary spaces involving complex systems. However, while service design has grown over the past few decades, it has also recognized its limitations in addressing complex societal problems. For example, the book highlights how a lack of holistic understanding of the systems in place can lead to service failure, which ultimately results in societal issues relating to unemployment, healthcare, and public transportation. As such, this book offers theoretical and practical resources specifically tailored to service designers in order to equip them with the ability to develop solutions that are appropriate in scope, depth, and feasibility to address these complex issues. Contributing authors draw upon and integrate theories from related disciplinary fields to extend the contextualization of service design within complex systems, providing readers with more scientific frames of reference. The book also draws upon case studies from South and North America, Europe, Asia, and Australia, to offer readers wide-ranging perspectives and real-life examples to further their understanding of systemic service design and demonstrate how to integrate it successfully.The book delivers theoretical and practical knowledge for students and designers in the fields of service design, design for policy, social design, and additionally for managers, public and private sector planners, engineers, and politicians.The Open Access version of this book, available at http://www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives (CC BY-NC-ND) 4.0 license.

This broad-ranging edited collection highlights the role that technology can play in increasing community engagement in participatory design, now and in the future.Challenging conventional notions of participatory design, this volume provides innovative solutions in areas such as democracy, sustainable living, smart cities, energy, and transport. Design has the capacity to engage citizens and communities in new and different ways, and since the onset of the Covid-19 pandemic, it has become increasingly important to rethink how services and engagement can be made digital. Each chapter demonstrates applied and potential uses of emerging technologies as a form of engagement with select case studies from South and North America, Europe, and Asia, all grounded in participatory theories, methods, and practices. Together, they explore how the green transition, the move to Industry 5.0, global-centric design, or systemic design approaches play a role in citizen engagement when current paradigms are being challenged. Leading practitioners and researchers cover topics such as crowd-sourcing information gathering, visual and systems thinking, creativity tools, participatory budgeting and governance, online participation, and citizen engagement to bridge communities and government.This interdisciplinary book provides theoretical and practical knowledge for those who work with citizens, communities, and participants in multiple contexts, including designers in the fields of interaction and user experience design, product design, service and system design, social design, and design for policy and governance. It will also appeal to managers, public and private sector planners, engineers, and policymakers.

This broad-ranging edited collection highlights the role that technology can play in increasing community engagement in participatory design, now and in the future.Challenging conventional notions of participatory design, this volume provides innovative solutions in areas such as democracy, sustainable living, smart cities, energy, and transport. Design has the capacity to engage citizens and communities in new and different ways, and since the onset of the Covid-19 pandemic, it has become increasingly important to rethink how services and engagement can be made digital. Each chapter demonstrates applied and potential uses of emerging technologies as a form of engagement with select case studies from South and North America, Europe, and Asia, all grounded in participatory theories, methods, and practices. Together, they explore how the green transition, the move to Industry 5.0, global-centric design, or systemic design approaches play a role in citizen engagement when current paradigms are being challenged. Leading practitioners and researchers cover topics such as crowd-sourcing information gathering, visual and systems thinking, creativity tools, participatory budgeting and governance, online participation, and citizen engagement to bridge communities and government.This interdisciplinary book provides theoretical and practical knowledge for those who work with citizens, communities, and participants in multiple contexts, including designers in the fields of interaction and user experience design, product design, service and system design, social design, and design for policy and governance. It will also appeal to managers, public and private sector planners, engineers, and policymakers.

The productization of emerging technologies related to the Fourth Industrial Revolution (FIR) is now getting more attention across different industries. Compared to the previous industrial transformations that the world has seen which relied on mechanical innovations, the ongoing FIR is seeing software and data-driven products as the foundation. Apart from that, topics such as circular and sustainable economy as well as climate change are also disrupting the industrial ecosystem. For a viable and successful productization of emerging technologies, collaborations between interdisciplinary stakeholders are a necessity. One of the elements that has been identified to facilitate this collaboration is service design. This book aimed to provide comprehensive service design discussions for practitioners in different fields and sectors. The aim is to bridge the knowledge gap between experts in academia, business and product development, among many others, to provide a unified understanding of the importance of service design for the productization of emerging technologies. The book consists of an overview of emerging technologies product development and service design, as well as perspectives from different sectors of the industry. The book is expected to benefit multi-disciplinary researchers, practitioners and general audiences with interests in Service Design for Emerging Technologies.