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Lead With Your Customer, 2nd Edition
Transform Culture and Brand into World-Class Excellence
Häftad, Engelska, 2019
256 kr
Tillfälligt slut
In Lead With Your Customer, authors Mark David Jones and J. Jeff Kober offer the key success tools all world-class organizations have in common and explain how your organization can adopt them, using the World Class Excellence Model. For this second edition, the authors present updated examples from organizations including IKEA, Harley-Davidson, Southwest Airlines, Ritz-Carlton, MD Anderson Cancer Center, and, of course, Walt Disney.