Mark W. Wiggins – författare

Diagnostic Expertise in Organizational Environments provides a state-of-the-art foundation for a new paradigm in expertise research and practice. Skilled diagnosis is essential for accurate and efficient performance across a range of organizational contexts, including aviation, finance, rail, forensic investigation, firefighting, and medicine. However, it is also a complex process, subject to the abilities and experience of individual operators, the culture and practices of organizations, the relationships between operators, and the availability and usefulness of technology. As a consequence, diagnostic skills can be difficult to learn, maintain, and evaluate. This volume is a comprehensive approach that examines diagnostic expertise at the level of the individual practitioner, in the social context, and at the organizational level. The chapter authors comprise both academics and highly skilled practitioners so that there is a clear transition from understanding the problem of diagnostic skills to the implementation of solutions, either through redesign, training, and/or selection. It will appeal to those academics and practitioners interested and involved in this field and also prove useful to students of psychology, cognitive science education and/or computer interaction.

This text introduces industrial and organisational psychologists to the discipline of human factors. It also provides a range of tools necessary for the application of human factors strategies and techniques in practice. The text is intended to respond to the growing demand for organisational psychologists to assist in the development and evaluation of initiatives that are intended to optimise the relationship between workers and the operational environments with which they engage.The book• Contains practical strategies and examples that are intended to guide readers• Combines human factors and organisational psychological concepts in a single volume• Covers context-related examples that illustrate the application of human factors tools and principles• Presents an integrated approach to human factors from an organisational psychological perspectiveThe text begins by discussing the application of human factors in organisations, together with notions of risk and uncertainty. Frameworks for human factors are considered, including error-based and system safety approaches. It explores the links between individual differences and human factors, and it covers group processes and the impact on team performance, including the role of leadership and followership. The book also presents a range of tools and techniques that can be applied by organisational psychologists to acquire human factors-related information and develop an understanding of the situation or factors that may explain human behaviour.

This text introduces industrial and organisational psychologists to the discipline of human factors. It also provides a range of tools necessary for the application of human factors strategies and techniques in practice. The text is intended to respond to the growing demand for organisational psychologists to assist in the development and evaluation of initiatives that are intended to optimise the relationship between workers and the operational environments with which they engage.The book• Contains practical strategies and examples that are intended to guide readers• Combines human factors and organisational psychological concepts in a single volume• Covers context-related examples that illustrate the application of human factors tools and principles• Presents an integrated approach to human factors from an organisational psychological perspectiveThe text begins by discussing the application of human factors in organisations, together with notions of risk and uncertainty. Frameworks for human factors are considered, including error-based and system safety approaches. It explores the links between individual differences and human factors, and it covers group processes and the impact on team performance, including the role of leadership and followership. The book also presents a range of tools and techniques that can be applied by organisational psychologists to acquire human factors-related information and develop an understanding of the situation or factors that may explain human behaviour.

This book is a guide that addressees social science research issues within the aviation industry. Studies involving human factors, personality, training systems evaluation, decision-making, crew resource management and situation awareness are used to illustrate not only the process, but also the outcomes that can emerge from social science research. The book describes the principles involved in conceptualising a research problem, obtaining management support, developing an appropriate timeframe, obtaining ethics approval and collecting and managing data. It also provides useful guidelines concerning the publication of research in magazines, academic journals and conference presentations. The topics are illustrated with aviation examples and the principles are deliberately broad. This book will be a useful guide for both novice and experienced researchers, especially pilots, air traffic controllers, maintenance personnel, aviation management, aviation researchers, safety personnel and undergraduate and postgraduate university students.

Diagnostic Expertise in Organizational Environments is designed to provide a state-of-the art foundation for a new paradigm in expertise research. The book is deliberately oriented towards the application of the principles within professions, and it reflects the combination of underlying theory and practice on which the manuscript is founded.