Marsha Collier - Böcker

Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities.The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom lineAttract new customers through your online presenceAchieve higher GMS (Gross Merchandise Sales) with quality customer serviceSocial media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.

The gold standard for eBay users who want to get serious about selling Want to turn your eBay use into a steady revenue stream? Come to where everyone starts, with a copy of the latest edition of Starting an eBay Business For Dummies. EBay superstar author Marsha Collier packs the fourth edition of her mega-selling book with everything you need to know, from how to tap the explosive power of social media for promoting your business to the very latest on eBay?s fees and payment structure, how to maintain your own customer service center, ways to build an audience, and much more. Shows you how to lay the foundation for a business by setting up a store and reviews legal requirements and restrictionsHelps you price and source your merchandiseExplores how to attract an audience using social media through your own siteGives you a quick MBA in budgeting, money transactions, customer service, shipping, and moreOffers insight on other sellers who have been successful on eBay and what you can learn from themKick-start your eBay business and get profitable with this must-have guide from eBay superstar Marsha Collier.

The selling, marketing, and business tips you need to succeed eBay is the perfect place to learn the ropes of what it's like running an online business. It provides the tools, technology, and platform a would-be entrepreneur needs to launch their first successful small business. It takes some know-how, however, to get that business off the ground and grow it into a success. In eBay Business All-in-One For Dummies, Marsha Collier shares the expertise she gained as one of eBay's first Power Sellers on how to get ahead, stay ahead, and expand your business onto other platforms when it's time to grow.eBay continues to grow as it connects new individuals with items to sell with would-be buyers every day. Combining essential information covering seven key topics, this all-encompassing guide shows fledgling entrepreneurs how to sell like a pro, present and market your items, become a power seller, deal with office and legal issues, and so much more. Discover the secrets behind driving views for listingsFind out how to source merchandise for resaleGet advice on the back-office tasks of running a businessGrow your business beyond the eBay platformIf you have an eye on building a business on eBay—and beyond—this is the one-stop guide you need to succeed.

Enjoy the top social media sites with ease and security Done correctly, social media is a way to connect friends, family, and the world while still maintaining security and privacy. Facebook, Twitter, & Instagram For Seniors For Dummies, 3rd Edition offers advice on how to enjoy the three most popular social media options while avoiding worry about who sees what you share.Written by social media expert Marsha Collier, this book walks you through establishing accounts, making connections, and sharing content including photos and video. You learn the settings to adjust on each platform to maintain privacy and filter out the content you don't want. This book also explains the subtle art of avoiding or blocking people on social platforms without jeopardizing your real-world relationships! Take control of what you shareConnect with othersTake and share your best picturesUse social media as a news sourceSocial media sites are great fun once you learn how to cut through the clutter—and this book shows you how!

It’s a bargain! The definitive guide to buying and selling success on eBay - fully updated for 2020Want to know the best way to get rid of some of that clutter laying around the house and make some cash? Or sell that beautiful jewelry you made recently? It might be time to take a quick trip to a market with more than 175 million buyers and start a global bidding war.eBay remains the easiest way to sell to hungry consumers worldwide and to uncover incredible bargains and unique items for yourself in the process. Marsha Collier, longtime eBay business owner and one of their first elite PowerSellers, shares 20+ years of expertise to fast-track you to becoming a trusted buyer and seller on the site. You’ll find out how to set up your account, market effectively, and master shipping and payment, as well as how to find the best bargains for yourself and close those sweet, sweet deals.  Establish your eBay storeFind techniques to make your listings stand outMake money and friends with social mediaBid or buy outrightWhether you’re a bargain hunter or bargain seller, declutterer or aspiring eBay tycoon, eBay for Dummies has what you need. Put your bid on it right now!

The quickest and easiest way to outsmart your Android smartphone Android smartphones, like the Samsung Galaxy and Google Pixel models, offer great ways to simplify and enhance your life. From easy ways to stay in touch with your friends and family to helpful reminders for everyday tasks, Android phones can keep you connected and current at all times. Sometimes, though, the learning curve can seem a little steep. But it doesn’t have to! Android Phones For Seniors For Dummies is your one-stop guide to discovering the essentials on how to take charge of your Android-powered phone. It skips the techspeak and confusing jargon to deliver key information in a straightforward and reader-friendly way. With this book, you’ll learn to:  Navigate your way around your smartphone so you can easily open and close apps, access info, and see photos Read your email and messages so you can stay in touch with the important people in your life Secure your phone so you can be assured that you, and only you, can access the sensitive data on it Printed using larger-print type and accompanied by full-color pictures that show you how to apply the step-by-step instructions, this easy handbook is the only resource you’ll need to make the most of your Android phone.

Go from eBay beginner to eBay pro in no time!Whether you aim to browse, buy, sell, or open up your own eBay shop, this third edition of Britain's bestselling guide to eBay gets you up and running with everything you need to know. Fully updated and packed with new information on eBay apps, creating and running an eBay business, becoming a PowerSeller and much more, it covers every aspect of eBay.co.uk, from security issues and avoiding scams to making serious cash in your spare time or as a full-time eBay merchant. Get acquainted – from registering and setting up a homepage to organising eBay sales and communicating using the 'My eBay' page, you'll quickly feel right at home on eBayBid and buy with confidence – discover how to search for and evaluate items, make bids and win auctions, or use the 'Buy It Now' optionSell like a pro – get the lowdown on how to choose and post items for sale, set prices and conduct auctions for maximum profits, as well as how to ship stuff and collect paymentsKeep the taxman happy – how to keep track of your earnings and comply with all the relevant tax rules and regulations, including the VATGive your auctions pizzazz – get expert tips on how to spice up your auctions with pictures and graphics as well as links to other websitesStay safe and secure – learn everything you need to know about avoiding fraudsters, scammers and hackers and safeguarding your privacy and your identityOpen the book and find: How to register and buy and sell on eBayAdvice on bidding and winning eBay auctionsExpert tips on choosing items to sell and picking the ideal auction timeHow to set up sale listings and monitor your transactionsTips for marketing your stuff on eBayThe lowdown on avoiding cons and protecting your privacyGuidance on setting up an eBay business accountHow to open your own eBay shopLearn to: Make serious money selling your waresBid, win and buy the easy wayBuild and expand your eBay businessStay safe on eBay.co.uk

Take command of your Android smartphone. Android Smartphones For Seniors For Dummies is the best no-nonsense guide for members of the older-and-better crowd who want to use their smartphone's features without making a support call. This fluff-free guide shows you the essentials of a smartphone running the Android operating system. Thanks to larger-print type and full-color images, it's easy to learn how to turn your phone into a communications, photography, security, and media streaming powerhouse—without wasting time on the features you may never use. You'll definitely pick up a few tricks to show off to friends and family. Stay organized and keep track of appointments with your smartphoneSharpen your messaging skills and connect with the newest media appsTake photos and videos and share them with friends and family everywhere you goUnderstand the privacy and security apps in your phone for a safe experienceStream music, movies, radio, and podcasts using apps on your phoneThis is the perfect Dummies guide for Android smartphone users who want to feel confident handling the basics of apps and functions that they'll use every day.