Matthew L. Saxton – författare
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Understanding Reference Transactions
Transforming an Art into a Science
Av Matthew L. Saxton, John V. Richardson Jr.
Inbunden, 2002
1306 kr
Lägg i varukorg
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and …
