Why do enterprise systems have complicated search pages, when Google has a single search box that works better? Why struggle with an expense reimbursement system that is not as easy as home accounting software? Although this seems like comparing apples to oranges, as information and communication technologies increasingly reach into every industry the demand for easy-to-use work tools continues to grow. An exploration of cutting-edge approaches for evaluating the usability of complex user interaction, Usability of Complex Information Systems: Evaluation of User Interaction focuses on improving design and communicating content to the end user.

The book continues the conversation about the evolution of usability, asking how we can design and evaluate these complex systems and the complex work they support. It describes and analyzes approaches to teaching, testing, analyzing, or managing usability studies—approaches that involve technical communicators making novel contributions to how we think about and evaluate increasingly complex systems. The book contains case studies on different types of complexity, including:

Even systems that seem simple are, in fact, complex. The shopping interface for an e-commerce system may not be complex, but the databases, business processes, and logistics behind it certainly are. The examination of different aspects of designing and examining complexity presented in this book brings you a step further in developing a deeper understanding of what it takes to make complex systems work.

Editing in the Modern Classroom is a research‐based collection that defines the current state of technical editing pedagogy and plots a potential roadmap for its future. It examines current academic and professional editing practices, the global and corporate contexts of technical communication programs, and the role of new challenges such as content management in order to assess what should be expected from editing courses today and how instructors can best structure their courses to meet these expectations. It provides a research foundation to determine where changes are needed, and points to areas where additional research must be done to support further curricular and pedagogical innovations. Editing in the Modern Classroom challenges instructors to look deeper at the pedagogical aspects of what makes up an effective technical editing course at undergraduate and graduate levels and provides them with comprehensive and evidence-based resources to design and teach these courses.

Editing in the Modern Classroom is a research‐based collection that defines the current state of technical editing pedagogy and plots a potential roadmap for its future. It examines current academic and professional editing practices, the global and corporate contexts of technical communication programs, and the role of new challenges such as content management in order to assess what should be expected from editing courses today and how instructors can best structure their courses to meet these expectations. It provides a research foundation to determine where changes are needed, and points to areas where additional research must be done to support further curricular and pedagogical innovations. Editing in the Modern Classroom challenges instructors to look deeper at the pedagogical aspects of what makes up an effective technical editing course at undergraduate and graduate levels and provides them with comprehensive and evidence-based resources to design and teach these courses.

Why do enterprise systems have complicated search pages, when Google has a single search box that works better? Why struggle with an expense reimbursement system that is not as easy as home accounting software? Although this seems like comparing apples to oranges, as information and communication technologies increasingly reach into every industry the demand for easy-to-use work tools continues to grow. An exploration of cutting-edge approaches for evaluating the usability of complex user interaction, Usability of Complex Information Systems: Evaluation of User Interaction focuses on improving design and communicating content to the end user.

The book continues the conversation about the evolution of usability, asking how we can design and evaluate these complex systems and the complex work they support. It describes and analyzes approaches to teaching, testing, analyzing, or managing usability studies—approaches that involve technical communicators making novel contributions to how we think about and evaluate increasingly complex systems. The book contains case studies on different types of complexity, including:

Even systems that seem simple are, in fact, complex. The shopping interface for an e-commerce system may not be complex, but the databases, business processes, and logistics behind it certainly are. The examination of different aspects of designing and examining complexity presented in this book brings you a step further in developing a deeper understanding of what it takes to make complex systems work.

Editing in the Modern Classroom is a research‐based collection that defines the current state of technical editing pedagogy and plots a potential roadmap for its future. It examines current academic and professional editing practices, the global and corporate contexts of technical communication programs, and the role of new challenges such as content management in order to assess what should be expected from editing courses today and how instructors can best structure their courses to meet these expectations. It provides a research foundation to determine where changes are needed, and points to areas where additional research must be done to support further curricular and pedagogical innovations. Editing in the Modern Classroom challenges instructors to look deeper at the pedagogical aspects of what makes up an effective technical editing course at undergraduate and graduate levels and provides them with comprehensive and evidence-based resources to design and teach these courses.

Editing in the Modern Classroom is a research‐based collection that defines the current state of technical editing pedagogy and plots a potential roadmap for its future. It examines current academic and professional editing practices, the global and corporate contexts of technical communication programs, and the role of new challenges such as content management in order to assess what should be expected from editing courses today and how instructors can best structure their courses to meet these expectations. It provides a research foundation to determine where changes are needed, and points to areas where additional research must be done to support further curricular and pedagogical innovations. Editing in the Modern Classroom challenges instructors to look deeper at the pedagogical aspects of what makes up an effective technical editing course at undergraduate and graduate levels and provides them with comprehensive and evidence-based resources to design and teach these courses.