Mike Bagshaw – författare

Conflict, bullying and harassment can destroy the foundations of the most enterprising organisations.Bullying is now a key complaint received by HR departments. Destructive conflict creates stress, which can lead to poor morale and performance, increased staff turnover and an overall decline in organisational effectiveness.The good news is destructive conflict can be reduced – but this is a sensitive issue, requiring managers to call on tried and tested techniques.Published for HR and line managers, IRS Managing Conflict in the Workplace will help employers to recognise and resolve destructive conflict issues more effectively, enabling them to become more positive, productive and efficient. It gives invaluable advice on conflict prevention, mediation and negotiation; it explains how to manage conflict in a wide variety of situations; and includes guidance on the new statutory requirements for disciplinary and grievance procedures.The handbook will enable HR professionals to:• recognise the sectors, departments and types of individuals most prone to conflict• measure the costs of conflict• understand and comply with the law on the employer’s duty of care• spot potential problems, recognise bullying behaviours, understand the difference between constructive conflict and bullying and harassment, conduct a risk assessment and take preventative action• establish, communicate and monitor effective policies and procedures• train staff and managers in how to manage conflict effectively• reach agreement through negotiation• use conciliation and mediation to resolve difficult situationsAlso included is best practice advice, sample conflict management policies, case studies, checklists and legal compliance.

Conflict, bullying and harassment can destroy the foundations of the most enterprising organisations.Bullying is now a key complaint received by HR departments. Destructive conflict creates stress, which can lead to poor morale and performance, increased staff turnover and an overall decline in organisational effectiveness.The good news is destructive conflict can be reduced � but this is a sensitive issue, requiring managers to call on tried and tested techniques.Published for HR and line managers, IRS Managing Conflict in the Workplace will help employers to recognise and resolve destructive conflict issues more effectively, enabling them to become more positive, productive and efficient. It gives invaluable advice on conflict prevention, mediation and negotiation; it explains how to manage conflict in a wide variety of situations; and includes guidance on the new statutory requirements for disciplinary and grievance procedures.The handbook will enable HR professionals to: recognise the sectors, departments and types of individuals most prone to conflict measure the costs of conflict understand and comply with the law on the employer�s duty of care spot potential problems, recognise bullying behaviours, understand the difference between constructive conflict and bullying and harassment, conduct a risk assessment and take preventative action establish, communicate and monitor effective policies and procedures train staff and managers in how to manage conflict effectively reach agreement through negotiation use conciliation and mediation to resolve difficult situationsAlso included is best practice advice, sample conflict management policies, case studies, checklists and legal compliance.

Yorkshire resident, outdoors enthusiast and travel writer Mike Bagshaw has thoroughly updated this new third edition of Bradt's North York Moors & Yorkshire Wolds, part of Bradt's award-winning series of Slow travel series of guides to UK regions. It remains the only standalone guide to this region of contrasts. Walkers, cyclists, wildlife-lovers, families, foodies and culture vultures will find everything they need to plan and enjoy time here. From magnificent cliffs and beaches along Yorkshire's Heritage Coast and rolling hills in the North York Moors (one of the original nine National Parks of England and Wales) to the Wolds' tranquil chalk grasslands, this region offers remarkable variety. Nestled at its heart is York, probably Britain's best-preserved medieval city, with its stunning Minster, northern Europe's largest Gothic cathedral. The region is increasingly popular for outdoors pursuits, which feature strongly in this guide. The Tour de Yorkshire cycle race has helped establish the region as a cycling Mecca. Walkers can explore along ten long-distance footpaths. Sandy beaches, rocky coves, stunning woodlands and heather-clad moors make the destination ideal for families keen to immerse children in nature. Whitby has become a nationally acclaimed centre for whale- and dolphin-watching tours, while wildlife-lovers can also delight in otters and adders, or gawp at 'seabird skyscrapers' at Bempton Cliffs, including England's only breeding colony of gannets, Europe's largest seabird).This culturally resonant region harbours treats as diverse as steam train journeys across remote moorland (as featured in the Harry Potter and Mission Impossible films), local food and drink (from seafood, meats and cheeses to independent breweries and gastropubs), the Georgian opulence of Castle Howard (of Brideshead Revisited fame), the Goth Weekend festival at Whitby (where Count Dracula made landfall in Bram Stoker's novel), Britain's oldest seaside resort (Scarborough), the country's tallest standing stone (Rudston) and even the purported burial site of Beowulf (Boulby Cliffs).With coverage of places not featured in other guidebooks and extensive practical detail conveyed in an informative yet laidback style, plus an emphasis on car-free travel, Bradt's North York Moors & Yorkshire Wolds is the optimal guide to this fascinating region.