I do not know what your occupation might be. You may be a shop worker, a managing director, a machinist, a waiter, employed by the National Health Service, a quality manager or a production worker in industry. However, what I do know is that everything you do matters. This book is for you because you are interested enough to want to read about quality; you want to improve the standing of the business you are in; you are interested in quality of performance, quality of product and quality of service. This book is designed to give you an easy-to-read guide to the basics of good quality practice. When applied in your business, these basics will lead to improvement. I know this will happen because I have seen it happen throughout my time leading quality improvement in many different businesses around the world. The object of this book is to encourage universal application of the basic, simple and obvious quality practices.

This book is about the Rolls-Royce Merlin aero engine – the engine that powered all the leading aircraft used by the Allies during World War II, including the Spitfire, Hurricane, Mosquito, Mustang and Lancaster.Our story begins with the development of the Merlin, from its earliest stage in the Rolls-Royce Silver Ghost car to its triumph in the Battle of Britain and throughout the war. We also tell of the production workers, engineers, managers, designers and pilots who, by their efforts and sacrifice, helped realise the potential of the Merlin and thereby make the world safe for democracy.The Merlin engine saved the world from descent into a dark tyranny that would have shattered all the liberties that we hold dear today. This is a story concerned with nothing less than the preservation of freedom...

A tale of redemption... A rich, powerful and unscrupulous banker decides to obtain a priceless painting by foul means and, in so doing, he embarks upon a journey that changes - for the better - his life and the lives of those around him.

I do not know what your occupation might be. You may be a shop worker, a managing director, a machinist, a waiter, employed by the National Health Service, a quality manager or a production worker in industry. However, what I do know is that everything you do matters. This book is for you because you are interested enough to want to read about quality; you want to improve the standing of the business you are in; you are interested in quality of performance, quality of product and quality of service. This book is designed to give you an easy-to-read guide to the basics of good quality practice. When applied in your business, these basics will lead to improvement. I know this will happen because I have seen it happen throughout my time leading quality improvement in many different businesses around the world. The object of this book is to encourage universal application of the basic, simple and obvious quality practices.

This book is about the Rolls-Royce Merlin aero engine – the engine that powered all the leading aircraft used by the Allies during World War II, including the Spitfire, Hurricane, Mosquito, Mustang and Lancaster.Our story begins with the development of the Merlin, from its earliest stage in the Rolls-Royce Silver Ghost car to its triumph in the Battle of Britain and throughout the war. We also tell of the production workers, engineers, managers, designers and pilots who, by their efforts and sacrifice, helped realise the potential of the Merlin and thereby make the world safe for democracy.The Merlin engine saved the world from descent into a dark tyranny that would have shattered all the liberties that we hold dear today. This is a story concerned with nothing less than the preservation of freedom...

A tale of redemption... A rich, powerful and unscrupulous banker decides to obtain a priceless painting by foul means and, in so doing, he embarks upon a journey that changes - for the better - his life and the lives of those around him.