Moritz Merkle – författare

Visar alla böcker från författaren Moritz Merkle. Handla med fri frakt och snabb leverans.

2 produkter

1. 

   Humanoid Service Robots

   Customer Expectations and Customer Responses

   Av Moritz Merkle

   Häftad, 2021

   1128 kr

   Lägg i varukorg

   Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service encounter in a customer-centric approach focusing on customer expectations and customer responses. The author identifies desirable robotic behavioral cues and shows that service …

2. 

   Humanoid Service Robots

   Customer Expectations and Customer Responses

   Av Moritz Merkle

   E-bok, 2021

   1502 kr

   Lägg i varukorg

   Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service encounter in a customer-centric approach focusing on customer expectations and customer responses. The author identifies desirable robotic behavioral cues and shows that service …