Mou Chakraborty - Böcker
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2 produkter
2 produkter
665 kr
Skickas inom 10-15 vardagar
From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training.Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries.Each chapter of Stellar Customer Service: Training Library Staff to Exceed provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.
721 kr
Skickas inom 10-15 vardagar
COVID-19 shifted library services and resources; this book includes narratives of lessons learned and sustainable practices to prepare educators and librarians for any challenges that might arise in the future.All different types of libraries (academic, public, special, and school) were impacted by the pandemic, and librarians learned valuable lessons about how to shift and transition in a challenging time.In this informative book, librarians, instructional designers, educators, and faculty from all over the world write about how they pivoted services and resources online to continue to serve patrons during a pandemic and beyond, as well as which services and programs will be sustainable and scalable. Online delivery of programs and services allows librarians to respond to many different situations, emergencies, and challenges, and this book is a record of the lessons that librarians learned and the practices they'll implement in the future based on their experiences with COVID-19. Sustainable Online Library Services and Resources showcases a diverse range of perspectives on how online learning has changed and grown with a focus on what library services and resources are here to stay.