Murray, Lyons – författare

Every day employees make decisions that ultimately get reflected in the financials. In many businesses, sales reps exert the most impact on the financial success of a business because their decisions directly affect one of the most important lines on the income statementthe sales linehowever; other employee groups can influence financial results. Purchasing affects costs of goods sold; managers, supervisors and employees affect expenses; other employees affect the utilization of assets such as inventory, receivables and fixed assets; and everyone affects productivity.

The good news for almost anyone in business is that a mere 1 percent improvement in key variables they influence every day can have a huge impact on profitability in a very short period of time. You do not have to make significant investments or wait years for the result. You do not have to create teams and initiate projects nor do you have to add any work to your current workload. You can make a difference today and start to see the results by month end!

The 1% Difference is a story about how a manager takes over a struggling branch office and realizes significant improvements in profitability. He begins by helping employees discover the multiplier affect of their decisions and then gets them fully engaged in finding small improvements. The result amazes everyone.