Nancy Borkowski – författare

Organizational Behavior in Health Care, Fourth Edition is specifically written for health care managers who are on the front lines every day, motivating and leading others in a constantly changing, complex environment. Uniquely addressing organizational behavior theories and issues within the healthcare industry, this comprehensive textbook not only offers in-depth discussion of the relevant topics, such as leadership, motivation, conflict, group dynamics, change, and more, it provides students with practical application through the use of numerous case studies and vignettes.Thoroughly updated, the Fourth Edition offers:- Two chapters addressing demographic shifts and cultural competency and their importance for ensuring the delivery of high quality care (Ch. 2 & 3).- New chapter on change management and managing resistance to change.- New and updated content (modern theories of leadership, teaming, etc), and case studies throughout.

Organizational Behavior, Theory, and Design, Third Edition was written to provide health services administration students, managers, and other professionals with an in-depth analysis of the theories and concepts of organizational behavior and organization theory while embracing the uniqueness and complexity of the healthcare industry.Using an applied focus, this book provides a clear and concise overview of the essential topics in organizational behavior and organization theory from the healthcare manager's perspective.The Third Edition offers:- New case studies throughout underscore key theories and concepts and illustrate practical application in the current health delivery environment.- In-depth discussion of the industry's redesign of health services offers a major focus on patient safety and quality, centeredness, and consumerism.- Current examples reflect changes in the environment due to health reform initiatives.- Diversity, health disparities, and cultural competencies are addressed in health care.- Timely new material on change management provides new insight for future healthcare managers.- Each new print copy includes Navigate 2 eBook Access enabling users to read their digital textbook online or offline, on computers, tablets, and mobile devices.