Norhayati Zakaria – författare

Underline by the importance of sustainable quality management practices to contemporary organizations, this edited book complies best practice cases of leaders who have initiated and facilitated quality practices in their organizations. The cases highlight how these best practices manifested in their work cultures, values, and beliefs. Not only do they address organizational efforts towards implementation of quality practices, but they also discuss the challenges the leaders faced to instill a sense of quality in practices across the hierarchical structures of their organizations. The book highlights the profiles of quality leaders, their journey and their successes in leading quality in their organizations. A book would be an interesting read for those who are eager to integrate quality in their work culture. A key message emerging from these expertise is that ‘passion’ is truly behind the quality success!

Embedding Culture and Quality for High Performing Organizations (978-1-138-48338-5, K349105)Shelving Guide: The aim of this book is to bridge two different core disciplines: quality management and cross-cultural management, based on how multinational corporations work, and how culture determines individual practices and values. Understanding these previously separate fields is essential to keeping multinational cultures innovative and sustainable. The authors’ research blends corporate and cultural perspectives to promote quality management practices that build organizational excellence. Whereas most books currently on the market are based on corporate culture and quality management, this book uniquely considers cross-cultural impacts on organizational effectiveness and global human resource management. This book provides opportunities for business practitioners and researchers to learn practices that are effective in building sustainable organizational excellence. It offers a practice guide to building a quality management program that emphasizes culturally-diverse work environments, cross-cultural management, and organizational excellence.

This book lies within two interdisciplinary fields that should be bridged: cross-cultural management and international human resource management. The consequences of globalization lead to a more extensive recruitment process of global talents to fit the different work structures and competitive work environment of tomorrow. The emergence of self-initiated expatriates (SIEs) further intensify the challenges faced by multinational organizations because people are searching for better career prospects and they are willing to re-locate in order to obtain competitive salary or compensation packages. With the emergence of SIEs, multinational corporations need to acknowledge the influence of culture on management practices because the expatriates will bring their own cultural baggage and uniqueness to the company’s doorsteps. By integrating both fields, this book provides a valuable understanding in order to educate SIEs on the richness of cultural behaviors.Indeed, the complexities of human behaviours opens up the window of opportunities to recognize that we are all human beings with unique characteristics, personality and attitudes. It is until and when we equally acknowledge that culture is an essence of humankind and that culture continues to shape people with a magical touch of diversity and uniqueness, only then will the global world greet people inclusively by embracing ‘tolerance, appreciation, and happiness!’ Culture has a paramount impact on how leaders manage their colleagues and teams in the workplace. One’s attitudes, values, beliefs and perceptions all matter when people work with culturally diverse colleagues. Cultural differences cannot be ignored as a work structure that thrives only in a monoculture environment is hardly in existence for multinational corporation of today. Instead, the multi-cultured environment takes priority with the soaring number of demands for global talents and workforces that need to be recruited. It is clearly established in the field of international human resources that there are increasing trends and phenomenon of burgeoning SIEs in newly occupied cosmopolitan cities in the world such as Dubai, Qatar, Jeddah, Kuala Lumpur, Hong Kong, Shanghai, Tokyo, and many others. At the end, one key question matters for the journey of cultural sense making to begin: What is it like to experience the forces and effects of culture in the workplace when one is an expatriate?

Underline by the importance of sustainable quality management practices to contemporary organizations, this edited book complies best practice cases of leaders who have initiated and facilitated quality practices in their organizations. The cases highlight how these best practices manifested in their work cultures, values, and beliefs. Not only do they address organizational efforts towards implementation of quality practices, but they also discuss the challenges the leaders faced to instill a sense of quality in practices across the hierarchical structures of their organizations. The book highlights the profiles of quality leaders, their journey and their successes in leading quality in their organizations. A book would be an interesting read for those who are eager to integrate quality in their work culture. A key message emerging from these expertise is that ‘passion’ is truly behind the quality success!

Global virtual teams (GVTs) have evolved as a common work structure in multinational corporations due to their efficiency and cost-effectiveness. The cultural differences can produce great benefits in terms of perspective, creativity, and innovation, but can also exacerbate interpersonal tensions, miscommunications, and clashing decision-making behaviors. This book outlines cultural competencies specific to GVTs and sheds light on management strategies for creating an optimal inter-cultural GVT environment. It covers theory, decision making strategies, and activities for cultural competence and problem resolution, all told through vignettes and lessons-learned.

Embedding Culture and Quality for High Performing Organizations (978-1-138-48338-5, K349105)Shelving Guide: The aim of this book is to bridge two different core disciplines: quality management and cross-cultural management, based on how multinational corporations work, and how culture determines individual practices and values. Understanding these previously separate fields is essential to keeping multinational cultures innovative and sustainable. The authors’ research blends corporate and cultural perspectives to promote quality management practices that build organizational excellence. Whereas most books currently on the market are based on corporate culture and quality management, this book uniquely considers cross-cultural impacts on organizational effectiveness and global human resource management. This book provides opportunities for business practitioners and researchers to learn practices that are effective in building sustainable organizational excellence. It offers a practice guide to building a quality management program that emphasizes culturally-diverse work environments, cross-cultural management, and organizational excellence.

This book lies within two interdisciplinary fields that should be bridged: cross-cultural management and international human resource management. The consequences of globalization lead to a more extensive recruitment process of global talents to fit the different work structures and competitive work environment of tomorrow. The emergence of self-initiated expatriates (SIEs) further intensify the challenges faced by multinational organizations because people are searching for better career prospects and they are willing to re-locate in order to obtain competitive salary or compensation packages. With the emergence of SIEs, multinational corporations need to acknowledge the influence of culture on management practices because the expatriates will bring their own cultural baggage and uniqueness to the company’s doorsteps. By integrating both fields, this book provides a valuable understanding in order to educate SIEs on the richness of cultural behaviors.Indeed, the complexities of human behaviours opens up the window of opportunities to recognize that we are all human beings with unique characteristics, personality and attitudes. It is until and when we equally acknowledge that culture is an essence of humankind and that culture continues to shape people with a magical touch of diversity and uniqueness, only then will the global world greet people inclusively by embracing ‘tolerance, appreciation, and happiness!’ Culture has a paramount impact on how leaders manage their colleagues and teams in the workplace. One’s attitudes, values, beliefs and perceptions all matter when people work with culturally diverse colleagues. Cultural differences cannot be ignored as a work structure that thrives only in a monoculture environment is hardly in existence for multinational corporation of today. Instead, the multi-cultured environment takes priority with the soaring number of demands for global talents and workforces that need to be recruited. It is clearly established in the field of international human resources that there are increasing trends and phenomenon of burgeoning SIEs in newly occupied cosmopolitan cities in the world such as Dubai, Qatar, Jeddah, Kuala Lumpur, Hong Kong, Shanghai, Tokyo, and many others. At the end, one key question matters for the journey of cultural sense making to begin: What is it like to experience the forces and effects of culture in the workplace when one is an expatriate?

Global virtual teams (GVTs) have evolved as a common work structure in multinational corporations due to their efficiency and cost-effectiveness. The cultural differences can produce great benefits in terms of perspective, creativity, and innovation, but can also exacerbate interpersonal tensions, miscommunications, and clashing decision-making behaviors. This book outlines cultural competencies specific to GVTs and sheds light on management strategies for creating an optimal inter-cultural GVT environment. It covers theory, decision making strategies, and activities for cultural competence and problem resolution, all told through vignettes and lessons-learned.

This book focuses on the cultural challenges often faced by international managers and global business operations.