Owen Hargie - Böcker

It is now widely recognized that communication is at the very heart of effective management. There is therefore an ever-expanding demand for valid and generalizable information on how best to relate to people in organizational contexts. Communication Skills for Effective Management meets this demand. It demonstrates how, for managers to be successful, they need to employ a range of key communication skills, styles and strategies. The contents are based upon the authors' considerable experiences of researching, teaching and consulting in a range of private and public sector organisations. From their academic and real-world involvement they have identified the core skills of effective management, presented in an academically rigorous yet student-friendly way, the reader is encouraged to interact with the material covered. Each chapter contains a series of boxed text, diagrams, tables and illustrations which summarise core points. Exercises are also provided to enable managers to put the material reviewed into practice. All of this is underpinned and supported by a firm foundation of research findings. This will be an excellent text for undergraduate business and management students studying business communication and MBA students. Practising managers will also find this book to be an invaluable resource.

International Public Relations: Perspectives from deeply divided societies is positioned at the intersection of public relations (PR) practice with socio-political environments in divided, conflict and post-conflict societies. While most studies of PR focus on the activity as it is practiced within stable democratic societies, this book explores perspectives from contexts that have tended to be marginalized or uncharted. Presenting research from a diverse range of societies still deeply divided along racial, ethnic, religious or linguistic lines, this collection engages with a variety of questions including how PR practice in these societies may contribute to our understanding of PR theory building. Importantly, it highlights the role of communication strategies for actors that still deploy political violence to achieve their goals, as well as those that use it in building peace, resolving conflict, and assisting in the development of civil society. Featuring a uniquely wide range of original empirical research, including studies from Israel/Palestine, Mozambique, Northern Ireland, former Yugoslavia, former Czechoslovakia, Spain, Malaysia and Turkey, this groundbreaking book will be of interest not only to scholars of public relations, but also political communication, international relations, and peace and conflict studies.With a Foreword by Krishnamurthy Sriramesh, Editor of The Global Public Relations Handbook

It is often said that the practice of management is in crisis, and that managers are now finding it harder than ever to develop strategies which withstand the shocks of the marketplace. This illuminating book cuts through these conflicting issues to show how organizational communication plays a vital role in confronting uncertainty. Arguing that many managers fail to adequately consider the communication consequences of the decision making process and its impact on organizational effectiveness, Hargie and Tourish present here numerous organizational communication insights, and show how they reveal a way through these dilemmas.Based on cutting-edge research findings and case studies, this book features contributions from the UK, USA, Canada, New Zealand and Norway, bringing multiple perspectives to this topical subject. The result is a comprehensive guide to organizational communication useful for managers, academics and students.

It is often said that the practice of management is in crisis, and that managers are now finding it harder than ever to develop strategies which withstand the shocks of the marketplace. This illuminating book cuts through these conflicting issues to show how organizational communication plays a vital role in confronting uncertainty. Arguing that many managers fail to adequately consider the communication consequences of the decision making process and its impact on organizational effectiveness, Hargie and Tourish present here numerous organizational communication insights, and show how they reveal a way through these dilemmas.Based on cutting-edge research findings and case studies, this book features contributions from the UK, USA, Canada, New Zealand and Norway, bringing multiple perspectives to this topical subject. The result is a comprehensive guide to organizational communication useful for managers, academics and students.

This book, first published in 1992, presents a detailed, informed and informative account of research, theory and practice in interviewing. As a single source for practitioners, it focuses on the professional practice of interviewing as a strategy for achieving specific objectives. As well as providing reviews of recent research in interviewing, it includes practical examples of interviewing in many different contexts. The authors, all of whom have wide experience of interviewing, draw on a wealth of information and insight acquired during their work. They examine the definitions and purposes of interviewing and then describe the main settings within which it takes place - counselling, selection, research, medical and appraisal. Taking a social interactional model of interviewing, they discuss the main components of the activity: person perception; interviewer goals; interview structures and stages; effective interviewing skills; and the interviewee's perspective on the interview process. Examples are used to illustrate particular issues and to highlight their relevance to practice. The authors also consider important ethical and professional problems which may crucially affect the practice of interviewing. This book should be of interest to professionals and students in psychology, health, counselling, human resource management and business.

This book, first published in 1992, presents a detailed, informed and informative account of research, theory and practice in interviewing. As a single source for practitioners, it focuses on the professional practice of interviewing as a strategy for achieving specific objectives. As well as providing reviews of recent research in interviewing, it includes practical examples of interviewing in many different contexts. The authors, all of whom have wide experience of interviewing, draw on a wealth of information and insight acquired during their work. They examine the definitions and purposes of interviewing and then describe the main settings within which it takes place - counselling, selection, research, medical and appraisal. Taking a social interactional model of interviewing, they discuss the main components of the activity: person perception; interviewer goals; interview structures and stages; effective interviewing skills; and the interviewee's perspective on the interview process. Examples are used to illustrate particular issues and to highlight their relevance to practice. The authors also consider important ethical and professional problems which may crucially affect the practice of interviewing. This book should be of interest to professionals and students in psychology, health, counselling, human resource management and business.

Auditing Organizational Communication is a thoroughly revised and updated new edition of the successful Handbook of Communication Audits for Organizations, which has established itself as a core text in the field of organizational communication. Research studies consistently show the importance of effective communication for business success. They also underscore the necessity for organizations to put in place validated techniques to enable them to systematically measure and monitor their communications. This Handbook equips readers with the vital analytic tools required to conduct such assessments.Owen Hargie, Dennis Tourish and distinguished contributors drawn from both industry and academia:provide a comprehensive analysis of research, theory and practice pertaining to the communication audit approachreview the main options confronting organizations embarking on auditdiscuss the merits and demerits of the approaches availableprovide case studies of the communication audit process in actionillustrate how findings can be interpreted so that suitable recommendations can be framedoutline how reports emanating from such audits should be constructed.This second edition arrives at a time of considerable growing interest in the area. A large volume of research has been published since the last edition of the book, and the text has been comprehensively updated by reviewing this wealth of data. In addition, new chapters on social network analysis and auditing the communication revolution have been added, together with new case study chapters illustrating audits in action.

Auditing Organizational Communication is a thoroughly revised and updated new edition of the successful Handbook of Communication Audits for Organizations, which has established itself as a core text in the field of organizational communication. Research studies consistently show the importance of effective communication for business success. They also underscore the necessity for organizations to put in place validated techniques to enable them to systematically measure and monitor their communications. This Handbook equips readers with the vital analytic tools required to conduct such assessments.Owen Hargie, Dennis Tourish and distinguished contributors drawn from both industry and academia:provide a comprehensive analysis of research, theory and practice pertaining to the communication audit approachreview the main options confronting organizations embarking on auditdiscuss the merits and demerits of the approaches availableprovide case studies of the communication audit process in actionillustrate how findings can be interpreted so that suitable recommendations can be framedoutline how reports emanating from such audits should be constructed.This second edition arrives at a time of considerable growing interest in the area. A large volume of research has been published since the last edition of the book, and the text has been comprehensively updated by reviewing this wealth of data. In addition, new chapters on social network analysis and auditing the communication revolution have been added, together with new case study chapters illustrating audits in action.

Established as the foremost textbook on communication, the seventh edition of Owen Hargie’s Skilled Interpersonal Communication is thoroughly revised and updated with the latest research findings, theoretical developments and applications.The contribution of skilled interpersonal communication to success in both personal and professional contexts is now widely recognised and extensively researched. People have a deep-seated and universal need to interact with others, and the greater their communicative ability the more satisfying and rewarding will be their lives. The main focus of this book is on the identification, analysis and evaluation of the core skills needed in these interactions. The first two chapters provide details of the nature of interpersonal communication and socially skilled performance, respectively, with a review of the main theoretical perspectives pertaining to each. The book then offers detailed accounts of the fourteen main skill areas: nonverbal communication, reinforcement, questioning, reflecting, listening, explaining, self-disclosure, set induction, closure, assertiveness, influencing, negotiating and interacting in and leading group discussions. The book concludes with a discussion on the ethical issues in interpersonal communication. This new edition also features an extended section on groupthink and analyses the impact of the coronavirus pandemic on aspects such as greeting patterns and the effectiveness of Project Fear by the UK government to secure citizen compliance.Written by one of the foremost international experts in the field, this is essential reading for students of interpersonal communication in general and to qualified personnel and trainees in many fields.

Established as the foremost textbook on communication, the seventh edition of Owen Hargie’s Skilled Interpersonal Communication is thoroughly revised and updated with the latest research findings, theoretical developments and applications.The contribution of skilled interpersonal communication to success in both personal and professional contexts is now widely recognised and extensively researched. People have a deep-seated and universal need to interact with others, and the greater their communicative ability the more satisfying and rewarding will be their lives. The main focus of this book is on the identification, analysis and evaluation of the core skills needed in these interactions. The first two chapters provide details of the nature of interpersonal communication and socially skilled performance, respectively, with a review of the main theoretical perspectives pertaining to each. The book then offers detailed accounts of the fourteen main skill areas: nonverbal communication, reinforcement, questioning, reflecting, listening, explaining, self-disclosure, set induction, closure, assertiveness, influencing, negotiating and interacting in and leading group discussions. The book concludes with a discussion on the ethical issues in interpersonal communication. This new edition also features an extended section on groupthink and analyses the impact of the coronavirus pandemic on aspects such as greeting patterns and the effectiveness of Project Fear by the UK government to secure citizen compliance.Written by one of the foremost international experts in the field, this is essential reading for students of interpersonal communication in general and to qualified personnel and trainees in many fields.

The Handbook of Communication Skills is recognised as one of the core texts in the field of communication, offering a state-of-the-art overview of this rapidly evolving field of study.The fifth edition of this bestselling book situates communication in a range of different contexts, from interacting in groups to the counselling interview. It covers topics such as non-verbal behaviour, listening, negotiation, interacting in groups and mentoring. This new edition has been fully revised and updated and includes a brand new chapter on digitally mediated communications in social and working environments, as well as newly written chapters on humour and laughter in communication, and persuasion. Based on the core tenet that interpersonal communication can be conceptualised as a form of skilled activity, the book looks at core communication skills and how these can be applied in specific contexts, expertly combining theory with practice.This handbook provides a rich mine of information for use in a variety of contexts, from theoretical mainstream communication modules on degree programmes to vocational courses in health, business and education. With contributions from an internationally renowned range of scholars, this is the definitive text for students, researchers and professionals alike.

The Handbook of Communication Skills is recognised as one of the core texts in the field of communication, offering a state-of-the-art overview of this rapidly evolving field of study.The fifth edition of this bestselling book situates communication in a range of different contexts, from interacting in groups to the counselling interview. It covers topics such as non-verbal behaviour, listening, negotiation, interacting in groups and mentoring. This new edition has been fully revised and updated and includes a brand new chapter on digitally mediated communications in social and working environments, as well as newly written chapters on humour and laughter in communication, and persuasion. Based on the core tenet that interpersonal communication can be conceptualised as a form of skilled activity, the book looks at core communication skills and how these can be applied in specific contexts, expertly combining theory with practice.This handbook provides a rich mine of information for use in a variety of contexts, from theoretical mainstream communication modules on degree programmes to vocational courses in health, business and education. With contributions from an internationally renowned range of scholars, this is the definitive text for students, researchers and professionals alike.

When it was originally published in 1986, this book was one of the few to be written on social skills and mental health specifically for nurses. Yet it is nurses who are uniquely placed to improve the skills of those with mental illness since it is they who often have most contact with patients or clients. This book examines the place of social skills training in the practice of psychiatric nursing. It provides relevant background to the evidence for limited social skills in psychiatric patients and the expanding role of the nurse and considers more practical elements such as selection and assessment of patients for a programme, goal-setting, role play, feedback, and group versus individual approaches. The book also analyses relevant skills themselves, such as nonverbal communication and being assertive. The book is aimed at both trained and student psychiatric nurses.

The Handbook of Communication Skills is recognised as one of the core texts in the field of communication, offering a state-of-the-art overview of this rapidly evolving field of study. This comprehensively revised and updated fourth edition arrives at a time when the realm of interpersonal communication has attracted immense attention. Recent research showing the potency of communication skills for success in many walks of life has stimulated considerable interest in this area, both from academic researchers, and from practitioners whose day-to-day work is so dependent on effective social skills.Covering topics such as non-verbal behaviour, listening, negotiation and persuasion, the book situates communication in a range of different contexts, from interacting in groups to the counselling interview. Based on the core tenet that interpersonal communication can be conceptualised as a form of skilled activity, and including new chapters on cognitive behavioural therapy and coaching and mentoring, this new edition also places communication in context with advances in digital technology. The Handbook of Communication Skills represents the most significant single contribution to the literature in this domain. Providing a rich mine of information for the neophyte and practising professional, it is perfect for use in a variety of contexts, from theoretical mainstream communication modules on degree programmes to vocational courses in health, business and education. With contributions from an internationally renowned range of scholars, this is the definitive text for students, researchers and professionals alike.

The Handbook of Communication Skills is recognised as one of the core texts in the field of communication, offering a state-of-the-art overview of this rapidly evolving field of study. This comprehensively revised and updated fourth edition arrives at a time when the realm of interpersonal communication has attracted immense attention. Recent research showing the potency of communication skills for success in many walks of life has stimulated considerable interest in this area, both from academic researchers, and from practitioners whose day-to-day work is so dependent on effective social skills.Covering topics such as non-verbal behaviour, listening, negotiation and persuasion, the book situates communication in a range of different contexts, from interacting in groups to the counselling interview. Based on the core tenet that interpersonal communication can be conceptualised as a form of skilled activity, and including new chapters on cognitive behavioural therapy and coaching and mentoring, this new edition also places communication in context with advances in digital technology. The Handbook of Communication Skills represents the most significant single contribution to the literature in this domain. Providing a rich mine of information for the neophyte and practising professional, it is perfect for use in a variety of contexts, from theoretical mainstream communication modules on degree programmes to vocational courses in health, business and education. With contributions from an internationally renowned range of scholars, this is the definitive text for students, researchers and professionals alike.