Patricia O'Connell – författare

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2 produkter

1. 

   Woo, Wow, and Win

   Service Design, Strategy, and the Art of Customer Delight

   Av Patricia O'Connell, Thomas A. Stewart

   E-bok, 2016

   181 kr

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   In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up. Woo, Wow, and Win reveals the importance …

2. 

   How Excellent Companies Avoid Dumb Things: Breaking the 8 Hidden Barriers That Plague Even the Best Businesses

   Av Neil Smith, Patricia O'Connell

   Häftad, 2013

   147 kr

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