Paul Cowan – författare

CLIENT RELATIONSHIPSFinding some clients difficult to understand?Confused when they say one thing but mean another?Need better, more useful feedback?Sometimes feel on the back-foot?Have trouble managing client expectations?Wonder why they seem impossible to please?Concerned about being blind-sided by unexpected client loss?THIS BOOK IS YOUR LIFELINEConnecting with Clients contains new ideas derived from the world's leading relationship expertsInsights from over 500,000 pieces of client feedback worldwideWith tips and guidance from an adman, organisational change agent, couples' counsellor and co-founder of The Client Relationship ConsultancyDip into short chapters and discover a valuable insight on every pageREJUVENATE YOUR CLIENT RELATIONSHIPSWith the help of this book, you will be able to:Evaluate your client relationships and diagnose issuesRecognise your part in a problemObtain useful and clear feedbackUnderstand, relate to and communicate with your clientsManage yourself and your team membersGet the best from your clients so that they get the best from youCONNECTING WITH CLIENTS WILL SAVE YOU TIME, EFFORT AND MONEY AND MAKE LIFE MORE ENJOYABLE.

A prescient and deeply empathetic work based on seven years of reporting from the front lines of the culture wars that continue to divide America. From reporting on a viscious battle over school textbooks in West Virginia to the miners' strike in Harlan, Kansas, Cowan journeyed deep into misunderstood communties across America to depict American struggles, prejudices and hopes.