Paul M. Griffin - Böcker

Recipient of the 2019 IISE Institute of Industrial and Systems Engineers Joint Publishers Book-of-the-Year Award This is a comprehensive textbook on service systems engineering and management. It emphasizes the use of engineering principles to the design and operation of service enterprises. Service systems engineering relies on mathematical models and methods to solve problems in the service industries. This textbook covers state-of-the-art concepts, models and solution methods important in the design, control, operations and management of service enterprises. Service Systems Engineering and Management begins with a basic overview of service industries and their importance in today’s economy. Special challenges in managing services, namely, perishability, intangibility, proximity and simultaneity are discussed. Quality of service metrics and methods for measuring them are then discussed. Evaluating the design and operation of service systems frequently involves the conflicting criteria of cost and customer service. This textbook presents two approaches to evaluate the performance of service systems – Multiple Criteria Decision Making and Data Envelopment Analysis. The textbook then discusses several topics in service systems engineering and management – supply chain optimization, warehousing and distribution, modern portfolio theory, revenue management, retail engineering, health systems engineering and financial services.Features: Stresses quantitative models and methods in service systems engineering and managementIncludes chapters on design and evaluation of service systems, supply chain engineering, warehousing and distribution, financial engineering, healthcare systems, retail engineering and revenue managementBridges theory and practiceContains end-of-chapter problems, case studies, illustrative examples, and real-world applications Service Systems Engineering and Management is primarily addressed to those who are interested in learning how to apply operations research models and methods for managing service enterprises. This textbook is well suited for industrial engineering students interested in service systems applications and MBA students in elective courses in operations management, logistics and supply chain management that emphasize quantitative analysis.

This new edition textbook continues down the path that the first edition, winner of the 2013 IISE/Joint Publishers Book-of-the-Year Award, successfully carved out. The textbook targets engineering students and emphasizes the use of operations research models and solution methods important in the design, control, operation, and management of global supply chains.Completely updated, Supply Chain Engineering: Models and Applications, Second Edition stresses quantitative models and methods, highlights global supplier selection and vendor risk management techniques, and discusses the use of multiple criteria decision-making models in supply chain management. The new edition includes chapters on health and humanitarian supply chains, including disaster management and logistics modeling, and on warehousing and distribution. Disruptions to global supply chains due to the COVID-19 pandemic are discussed throughout the book. Industry and government strategies to make the global supply chains resilient are also presented. Thirty four case studies have been included to illustrate various supply chain models and methods. Exercises are included at the end of each chapter, and a solutions manual and PowerPoint slides are available for qualified textbook adoptions.The new edition continues to target upper-level undergraduate and graduate students in engineering, as well as MBA students in operations management, logistics, and supply chain management programs that emphasize quantitative analysis. It is also useful as a reference for technical professionals and researchers in industrial engineering, supply chain management, procurement, logistics and health administration.

Apply engineering and design principles to revitalize the healthcare delivery system Healthcare Systems Engineering is the first engineering book to cover this emerging field, offering comprehensive coverage of the healthcare system, healthcare delivery, and healthcare systems modeling. Written by leading industrial engineering authorities and a medical doctor specializing in healthcare delivery systems, this book provides a well-rounded resource for readers of a variety of backgrounds. Examples, case studies, and thoughtful learning activities are used to thoroughly explain the concepts presented, including healthcare systems, delivery, quantification, and design. You'll learn how to approach the healthcare industry as a complex system, and apply relevant design and engineering principles and processes to advance improvements. Written with an eye toward practicality, this book is designed to maximize your understanding and help you quickly apply toward solutions for a variety of healthcare challenges. Healthcare systems engineering is a new and complex interdisciplinary field that has emerged to address the myriad challenges facing the healthcare industry in the wake of reform. This book functions as both an introduction and a reference, giving you the knowledge you need to move toward better healthcare delivery. Understand the healthcare delivery contextUse appropriate statistical and quantitative modelsImprove existing systems and design new onesApply systems engineering to a variety of healthcare contextsHealthcare systems engineering overlaps with industrial engineering, operations research, and management science, uniting the principles and practices of these fields together in pursuit of optimal healthcare operations. Although collaboration is focused on practitioners, professionals in information technology, policy and administration, public health, and law all play crucial roles in revamping health care systems. Healthcare Systems Engineering is a complete and authoritative reference for stakeholders in any field.