PELLE R STOCK – författare

ITIL Foundation 3 daysThe purpose of the course is to ensure that students gain an understanding of the IT Processes than manage IT services from their concept stage through design and development and safely into a production environment. In ITIL these stages are known as Service Strategy Service Design Service Transition and Service Operation. Students will also appreciate the concept of continual service improvement and quality control.Youll learn On successful completion of the course delegates will be able to understandService management as a practice comprehensionThe ITIL service lifecycle comprehensionGeneric

ITIL Intermediate Service Operation 3 daysThis course leads to the ITIL Certificate Service Operation. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes.Youll learn Detailed understanding of processes, functions and activities related to Service operations within the Service Lifecycle.Introduction to service operationService operation

ITIL Intermediate Service Transition 3 daysThis leads to the ITIL Certificate Service Transition. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes.Youll learn Detailed understanding of processes, functions and activities related to Service transition within the Service Lifecycle.Introduction to service transitionService

ITIL Intermediate Service Strategy 3 daysThis course leads to the ITIL Certificate Service Strategy. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes.Youll learn Detailed understanding of processes, functions and activities related to Service Strategy within the Service Lifecycle.Introduction to service strategyService strategy

ITIL Intermediate Continual Service Improvement 3 daysThis course leads to the ITIL Certificate Continual Service Improvement. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.The course covers the management and control of the activities and techniques within the Continual Service Improvement stage, but not the detail of each of the supporting processes.Youll learn Detailed understanding of processes, functions and activities related to Continual Service Improvement within the Service