Penni McLean-Conner – författare
Visar alla böcker från författaren Penni McLean-Conner. Handla med fri frakt och snabb leverans.
3 produkter
3 produkter
Inbunden, Engelska, 2016
514 kr
Skickas inom 3-6 vardagar
Inbunden, Engelska, 2005
1 151 kr
Skickas inom 5-8 vardagar
Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations. Additionally insights and case studies from successful utility leaders will amplify the challenges of successfully implementing these best practices. Readers of this book will learn how to: • Build an aligned motivated team • Offer new services and products to meet your customers' needs • Reduce unbilled losses in your meter to cash cycle • Create effective channel management • Define, measure and map your key customer service processes • Utilize workforce management tools
Inbunden, Engelska, 2009
981 kr
Skickas inom 5-8 vardagar
The latest book by Penni McLean-Conner is an outline for utilities, government agencies and power generators for educating consumers on conservation, better resource management, and a smaller carbon footprint. These techniques are not only of interest to the modern consumer, but also can maximize opportunities for demand-side management. Demand-side management programs are effective methods for reducing peak demand of electricity, helping to curb escalating electricity prices for consumers, allowing power generators greater control of the electrical loads and promoting overall conservation of stretched resources. This book offers proven strategies for creating, delivering and maximizing demand-side management, truly a smart approach for your organization!