Häftad, Engelska, 2019
278 kr
Skickas inom 5-8 vardagar
Peter Lyle DeHaan – författare
Visar alla böcker från författaren Peter Lyle DeHaan. Handla med fri frakt och snabb leverans.
27 produkter
27 produkter
- E-bokEngelska, 2019
116 kr
Läs direkt efter köp
Do you want to own a telephone answering service? Would you like a nice double-digit profit every month?
A mature answering service can do that for you. That’s the good news. The bad? If you don’t do it right, it could be the worst decision of your life. You could lose your shirt.
Learn the inside story from Peter Lyle DeHaan, PhD, who has spent his career in and around the answering service industry. He’s owned, managed, bought, and merged answering services. He’s also an industry writer and publisher. And he worked as a consultant.
In this essential book, you’ll discover:
- The precise steps to set yourself up for success
- Key shortcuts to minimize risk
- The secrets that will make you become profitable faster
- How to avoid the surprising mistakes most answering service startups make
- If your personality fits this high-risk, high-reward industry
You’ll learn about equipment, cash flow, and managing a team. And you’ll discover a sound growth strategy, how to make the startup phase as short as possible, and the specific methods of thriving answering service companies.
If you’re considering starting a telephone answering service, this indispensable guide is a must read.
Buy How to Start a Telephone Answering Service today and dive into this exciting industry.
- Inbunden, Engelska, 2019
393 kr
Skickas inom 5-8 vardagar
- Del 1 - Successful Author
Successful Author
Discover the Art of Writing and the Business of Publishing
Häftad, Engelska, 2019261 kr
Skickas inom 5-8 vardagar
- Del 1 - Successful Author
Successful Author
Discover the Art of Writing and the Business of Publishing
Inbunden, Engelska, 2019401 kr
Skickas inom 5-8 vardagar
- Del 1 - Sticky Success Strategies
Sticky Customer Service
Stop Churning Customers and Start Growing Your Business
Häftad, Engelska, 2021229 kr
Skickas inom 5-8 vardagar
- Del 1 - Sticky Success Strategies
Sticky Customer Service
Stop Churning Customers and Start Growing Your Business
Inbunden, Engelska, 2021344 kr
Skickas inom 5-8 vardagar
- Häftad, Engelska, 2022
243 kr
Skickas inom 5-8 vardagar
- Inbunden, Engelska, 2022
405 kr
Skickas inom 5-8 vardagar
- Del 2 - Sticky Success Strategies
Sticky Sales and Marketing
Produce Positive Long-Term Results and Relationships
Häftad, Engelska, 2022229 kr
Skickas inom 5-8 vardagar
- Del 2 - Sticky Success Strategies
Sticky Sales and Marketing
Produce Positive Long-Term Results and Relationships
Inbunden, Engelska, 2022344 kr
Skickas inom 5-8 vardagar
- Häftad, Engelska, 2023
261 kr
Skickas inom 5-8 vardagar
- Inbunden, Engelska, 2023
401 kr
Skickas inom 5-8 vardagar
- Häftad, Engelska, 2023
325 kr
Skickas inom 3-6 vardagar
- Del 3 - Sticky Success Strategies
Sticky Leadership and Management
Lead with Integrity and Manage with Confidence
Häftad, Engelska, 2024229 kr
Skickas inom 5-8 vardagar
- Del 3 - Sticky Success Strategies
Sticky Leadership and Management
Lead with Integrity and Manage with Confidence
Inbunden, Engelska, 2024344 kr
Skickas inom 5-8 vardagar
- E-bokEngelska, 2024
115 kr
Läs direkt efter köp
Running a call center is hard. But it can also be rewarding.
Tip the balance in your favor with Call Center Connections to discover the keys to produce successful customer service outcomes.
Experience a thriving center operation and become a leader in customer service with Call Center Connections.
Benefits:
- Boost staff morale and appreciation
- Create a positive customer experience
- Improve leadership skills and strategies
What''s inside:
- Learn how to find the perfect call center manager
- Explore the benefits of using home-based agents
- Discover the impact of artificial intelligence on call centers
Written by call center veteran and publisher of Connections Magazine, Peter Lyle DeHaan, PhD, this book offers practical insights and tips from his extensive industry experience.
Discover:
- How your management style may be hurting your call center
- An easy way to determine agent starting pay
- Ways to enhance the customer experience
- Five tips for agent customer service success
- How to optimize your call center for better outcomes
Don''t miss out on the opportunity to improve your call center operations and exceed customer expectations.
Get your copy of Call Center Connections today.
- Del 3 - Call Center Success Series,
Call Center Connections
Keys to Produce Successful Customer Service Outcomes
Häftad, Engelska, 2024243 kr
Skickas inom 5-8 vardagar
- Del 3 - Call Center Success Series,
Call Center Connections
Keys to Produce Successful Customer Service Outcomes
Inbunden, Engelska, 2024393 kr
Skickas inom 5-8 vardagar
- Del 4 - Sticky Success Strategies
Sticky Living
Make Every Moment Matter and Leave a Legacy
Häftad, Engelska, 2024222 kr
Skickas inom 5-8 vardagar
- Del 4 - Sticky Success Strategies
Sticky Living
Make Every Moment Matter and Leave a Legacy
Inbunden, Engelska, 2024330 kr
Skickas inom 5-8 vardagar
- E-bokEngelska, 2025
115 kr
Läs direkt efter köp
Are you tired of watching your profits get squeezed by rising labor costs, demanding clients, and aggressive competitors? The telephone answering service industry is more challenging than ever, leaving many owners and managers feeling overworked and under-rewarded. It s a daily battle to maintain quality, keep staff motivated, and stay ahead of technology but it doesn't have to be a losing one. Drawing on a lifetime of industry experience, call center expert Peter Lyle DeHaan, PhD, provides a powerful and practical blueprint for success in The Profitable Answering Service. This comprehensive guide is packed with 65 field-tested strategies for everything from optimizing your billing and slashing employee churn to leveraging AI and building a marketing engine that consistently delivers new clients. Each chapter offers clear insights and a "e;Moving Forward"e; action plan to help you implement changes immediately. This book is more than a collection of tips; it s a roadmap to sustainable profitability and industry leadership. If you're ready to stop putting out fires and start building a smarter, stronger, and more profitable answering service, this is the one resource you can't afford to be without. - Del 4 - Call Center Success
Profitable Answering Service
65 Actionable Strategies to Boost Profitability, Master Technology, and Outpace the Competition
Häftad, Engelska, 2025243 kr
Skickas inom 5-8 vardagar
- Del 4 - Call Center Success
Profitable Answering Service
65 Actionable Strategies to Boost Profitability, Master Technology, and Outpace the Competition
Inbunden, Engelska, 2025381 kr
Skickas inom 5-8 vardagar
- Del 5 - Call Center Success
Healthy Medical Call Center
60 Prescriptions for Leadership, Quality, and Patient Satisfaction
Häftad, Engelska, 2026245 kr
Skickas inom 5-8 vardagar
- Del 5 - Call Center Success
Healthy Medical Call Center
60 Prescriptions for Leadership, Quality, and Patient Satisfaction
Inbunden, Engelska, 2026409 kr
Skickas inom 5-8 vardagar
- Nyhet
E-bokEngelska, 2026154 kr
Läs direkt efter köp
Running a call center is not simply about answering phones. Every day, you balance competing demands: projecting traffic, scheduling staff, managing technology, satisfying callers, and justifying costs to leadership. One weak link, whether in your hiring practices, your management style, or your customer service delivery, can unravel years of careful work in a matter of months. Veteran call center expert Peter Lyle DeHaan, PhD, knows this reality firsthand. In this candid and practical guide, he shares what it actually takes to build and sustain a call center that performs under pressure, retains great people, and earns the loyalty of every caller it serves. Inside, you will find direct, experience-driven guidance on every major dimension of call center leadership. Learn why adherence, availability, and occupancy are the three metrics that can quietly devastate your profitability, and how to measure them with honesty. Discover how management style drives turnover far more than pay rates do, and what you can do to become the kind of leader great agents choose to stay for. Understand when to embrace AI, chatbots, and automation, how to build a flexible remote workforce, how to design a customer survey that actually produces useful data, and how to think strategically about whether your call center operates as a cost center or a profit center. Whether you run a small in-house operation or a distributed team of hundreds, the principles in this book apply directly to your daily challenges. Peter DeHaan writes not from theory but from decades of managing, consulting for, and reporting on call centers across North America. Each chapter delivers real examples drawn from real operations and closes with clear, actionable steps you can put to work immediately. If you want a call center that retains strong staff, serves callers with excellence, and earns its place as a strategic asset to your organization, this is the book you have been looking for.
