PhD Laura L. Brooks – författare
Visar alla böcker från författaren PhD Laura L. Brooks. Handla med fri frakt och snabb leverans.
2 produkter
Answering the Ultimate Question
How Net Promoter Can Transform Your Business
Av PhD Laura L. Brooks, Richard Owen
E-bok, 2008
290 kr
Lägg i varukorg
Fred Reichheld''s 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms ''bad profits'' and ''good profits'' and pointed to a …
Answering the Ultimate Question
How Net Promoter Can Transform Your Business
Av PhD Laura L. Brooks, Richard Owen
E-bok, 2008
290 kr
Lägg i varukorg
Fred Reichheld''s 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms ''bad profits'' and ''good profits'' and pointed to a …
