Phil Edmonston – författare

Defective cars, contaminated food, insurance company abuses, botched vacations, or government errors and indifference. The Art of Complaining evens the playing field. Most people hate to complain and so they will put up with defective cars, contaminated food, insurance company abuses, botched vacations, and government errors and indifference. The Art of Complaining evens the playing field.The Art of Complaining gives readers an arsenal of successful complaint tactics and claim letters compiled by Phil Edmonston, Canada’s best-known consumer advocate and the author of the best-selling Lemon-Aid car guides. The Art of Complaining takes readers on a 45-year journey of consumer advocacy seen through the eyes of this former Member of Parliament, Ralph Nader Associate, and former member of the boards of Consumer Reports and The Quebec Bar Association. Edmonston has battled carmakers, dealers, insurance companies, lawyers, and government officials, both in the courts and in the streets. Indeed, Phil is Canada’s toughest customer.

“Dr. Phil,” Canada’s best-known automotive expert, invites another driver to come aboard.After forty-six years and almost two million copies sold, Phil Edmonston is joined by a co-pilot for the Lemon-Aid Guide — George Iny, along with the editors of the Automobile Protection Association.The 2017 Lemon-Aid has everything: an encyclopedic lineup of the best and worst cars, trucks, and SUVs sold since 2007; secret warranties and tips on the “art of complaining” to help you get your money back; and new-car buying tips that will save you tons of money by revealing the inflated cost of fancy and frivolous add-ons. Lemon-Aid is an essential guide for careful buyers and long-time gear-heads who don't know as much as they think.

A Globe and Mail bestseller! • “Dr. Phil,” Canada’s best-known automotive expert, and George Iny walk you through another year of car buying.After almost fifty years and two million copies sold, Phil Edmonston has a co-pilot for the Lemon-Aid Guide — George Iny, along with the editors of the Automobile Protection Association.The 2018 Lemon-Aid features comprehensive reviews of the best and worst vehicles sold since 2007. You’ll find tips on the “art of complaining” to resolve your vehicular woes and strategies to ensure you don’t get squeezed in the dealer’s business office after you’ve agreed on a price and let your guard down. And to make sure you receive compensation where it’s due, Lemon-Aid’s unique secret warranties round-up covers manufacturer extended warranties for performance defects. Lemon-Aid is an essential guide for careful buyers and long-time gearheads (who may not know as much as they think).