Phillip K. Tompkins - Böcker

Originally published in 1971. On May 4th, 1970, shots fired by the Ohio National Guard at Kent State University were heard around the world. People were either outraged by the killings or outraged at the students. Instant experts rendered the judgment that it was all a problem of communication. This book tested that hypothesis as it presents the result of an in-depth series of interviews both within and outside the university soon after the tragic event. The book includes a narrative of an initial understanding of the incidents but admits its limit in full information as it outlines the results of the study, which looked at systems and subsystems of information flow. This book adds to the understanding of problems of communication in large organisations and particularly education establishments as well as being a cautionary tale of a specific event.

Originally published in 1971. On May 4th, 1970, shots fired by the Ohio National Guard at Kent State University were heard around the world. People were either outraged by the killings or outraged at the students. Instant experts rendered the judgment that it was all a problem of communication. This book tested that hypothesis as it presents the result of an in-depth series of interviews both within and outside the university soon after the tragic event. The book includes a narrative of an initial understanding of the incidents but admits its limit in full information as it outlines the results of the study, which looked at systems and subsystems of information flow. This book adds to the understanding of problems of communication in large organisations and particularly education establishments as well as being a cautionary tale of a specific event.

Along with increased complexities in work and life in general in the twenty-first century come new and dangerous risks to workers, customers, and the general public. Drawing on decades of experience as a researcher and consultant for a range of organizations and individuals in high-risk domains, the author of this book presents a powerful theory of open communication and teamwork. This unites a range of communication practices and principles that have proven to combat risk and complexity in organizations.The book initially focuses on NASA, an organization that experiences and engages with high complexity and risk daily. As a participant-observer in the Apollo program, the author witnessed pioneering communication practices that, for example, empowered engineers with “automatic responsibility” for any technical problem they perceived. It was partly the failure to follow such protocols that resulted in the catastrophes experienced in the Challenger and Columbia tragedies, as the author shows.Using the lessons learned from the space program, the book then explores complexity and risk in medicine, aviation, the fighting of forest fires, and homelessness, again consistently finding communication practices that worked and did not work. Based on detailed research conducted over several decades, the book presents a unified theory linked to generally applicable communication practices. Case studies include the results of an international experiment of surgery conducted in ten countries that produced a highly significant reduction of deaths and infections in Africa, India, and other parts of the world, to the creation of innovative communication practices that significantly reduced risks in the US aviation industry.

Who Is My Neighbor? is a compelling account of the author's ten-year journey as a volunteer at the St. Francis Center, a homeless shelter in Denver, Colorado. A retired Professor of Communication, Phil Tompkins marshals his considerable experience as a participant observer in recording the voices of the guests of the shelter as they teach us about their situation. We learn about their hopes for regaining a home and their fears as they are victimized-in some cases even murdered. Tompkins shows how effective communication and organization can contribute to finding an end to homelessness and establishing a movement toward protective action, especially when a proactive local government gets involved. In addition to giving voice to homeless people, Who Is My Neighbor? explores Denver Mayor John Hickenlooper's ambitious Commission to End Homelessness. This remarkable social experiment, now called Denver's Road Home, is two years into implementing an innovative plan for ending homelessness. It provides a model for other cities nationwide where persistent homelessness has defied resolution.

Who Is My Neighbor? is a compelling account of the author's ten-year journey as a volunteer at the St. Francis Center, a homeless shelter in Denver, Colorado. A retired Professor of Communication, Phil Tompkins marshals his considerable experience as a participant observer in recording the voices of the guests of the shelter as they teach us about their situation. We learn about their hopes for regaining a home and their fears as they are victimized-in some cases even murdered. Tompkins shows how effective communication and organization can contribute to finding an end to homelessness and establishing a movement toward protective action, especially when a proactive local government gets involved. In addition to giving voice to homeless people, Who Is My Neighbor? explores Denver Mayor John Hickenlooper's ambitious Commission to End Homelessness. This remarkable social experiment, now called Denver's Road Home, is two years into implementing an innovative plan for ending homelessness. It provides a model for other cities nationwide where persistent homelessness has defied resolution.