Ralph E Robinson – författare

Whether your organization is new to ISO or is an ISO-registered organization, you'll benefit from the thorough overview in this book, and you'll learn your responsibilities under the new, five-part structure of the ISO 9000 standards. To introduce new organizations to the ISO process, the author explains what ISO is, how the standards evolved, how to determine what documentation is required, how documentation should be structured, and what affect the new ISO 9001:2000 standard has on ISO registration. For organizations already registered to an ISO 9000 series of quality standards, the author provides the guidance needed to smoothly transition from the old standards—which were based on 20 elements—to the new standards, which are based on the new five-part structure. Throughout the book, the author provides clearly-written explanations and instructions on the issues most critical to the success of an ISO-compliant quality management system, including each part of the new ISO 9000 structure, changes from the old ISO standard, centralized versus decentralized document control systems, and opinions from lead auditors. In addition, this book provides you with checklists for developing documentation according to the five-part structure and 180+ pages of sample ISO documents.