Renee Evenson – författare
Visar alla böcker från författaren Renee Evenson. Handla med fri frakt och snabb leverans.
12 produkter
Award Winning Customer Service
E-bok, 2007
221 kr
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Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company’s reputation but its bottom line, so for busy managers -- and business owners with little time to …
Customer Service Training 101
Quick and Easy Techniques That Get Great Results
E-bok, 2010
347 kr
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Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new …
Customer Service Management Training 101
Quick and Easy Techniques That Get Great Results
Häftad, 2018
294 kr
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Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in …
Customer Service Management Training 101
Quick and Easy Techqniues That Get Great Results
E-bok, 2011
346 kr
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Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in …
Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results
Häftad, 2012
254 kr
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Let’s face it, dealing with customers isn’t easy. They aren’t always right—or even pleasant—but knowing the right words to use can make all the difference. Powerful Phrases for Effective Customer Service shares over 700 phrases and scripts that have been proven time and again to defuse even the …
Powerful Phrases for Effective Customer Service
Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
E-bok, 2012
315 kr
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Dealing with customers isn''t easy, they aren''t always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In …
Powerful Phrases for Dealing with Difficult People
Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
Häftad, 2018
123 kr
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How to Manage Work Relationships in a Constructive Way that Leads to Success.Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a …
Powerful Phrases for Dealing with Difficult People
Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
E-bok, 2013
236 kr
Lägg i varukorg
How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you''ll have to work with people whose personalities or habits make every interaction with them a …
Customer Service Training 101
Quick and Easy Techniques That Get Great Results
Häftad, 2018
309 kr
Lägg i varukorg
This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service.If their interactions with you and your employees were the only things your customers knew about …
Customer Service Training 101
Quick and Easy Techniques that Get Great Results
E-bok, 2017
378 kr
Lägg i varukorg
This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service. If their interactions with you and your employees were the only things your customers knew about …
Award Winning Customer Service
101 Ways to Guarantee Great Performance
Häftad, 2023
171 kr
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Customer Service Training 101
Quick and Easy Techniques That Get Great Results, Third Edition
Ljudbok, 2017
529 kr
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Employees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer. Whether you’re a manager, owner, or employee, Customer …
