Winner of the 2015 COVR Award for Best Self-Help Book! Blamestorming outlines the reasons why our daily conversations go wrong, explains how to respond when they do and provides tips on how to stop them going wrong in the first place. Based on his experience as a highly respected communications coach for international companies and business professionals, Rob Kendall provides a practical guide to achieving more rewarding and effective interactions with everyone in your life - from your boss to your partner. Rob''s techniques have been proven to be effective for thousands of people from all walks of life and are presented in an illustrated step-by-step format that makes them easy to put into practice from Day One. Underpinning the book''s approach to consistently having better interactions is an explanation of the warning signals that indicate when a conversation is going off track.

The need for this easy-to-use and highly effective guide to having brilliant conversations in the workplace has never been greater. A survey conducted by mental-health charity Mind has revealed that work is the highest cause of stress is people's lives. It's easy to understand why: research shows that on average business users send and receive 121 emails a day (predicted to increase to 140 by 2018). Employees on average have 62 meetings a month, yet one-third of meetings are considered a waste of time. We are exposed to an ever-more overwhelming stream of information, calculated to equate to reading 175 newspapers a day, and this is only set to increase - the number of devices connected to the internet could increase from 20 billion today to 50 trillion over the next 30 years. Incorporating the five conversational warning signs and four fundamental 'tricky situations' outlined in Blamestorming, Workstorming introduces the negative coping strategies we adopt in order to deal with this information overload and stress at work: Stacking, Spinning, Skimming and Spilling. It offers 40 steps to counteract these, as well as avoiding the pitfalls that sabotage conversations even when they've started well. Each chapter is short and self-contained, focusing on a specific topic with clear steps for action and a key lesson. As in Blamestorming, there is a cast of characters placed in a variety of situations in which conversations go wrong. This book will help you change the way you speak and listen in order to achieve positive outcomes at work and set boundaries that benefit your private as well as your professional life.

The most accessible and practical book on the market about improving your personal and professional conversations, by internationally respected conversation expert Rob Kendall.Watch Your Language makes good communication easy, offering a huge range of case studies, easy-to-absorb concepts such as the Bad Place and the Tangle, and a unique "talking heads" page design that dissects examples of problematic conversations. It explains exactly why our daily conversations go wrong, how to respond when they do and provides tips on how to stop them from deteriorating in the first place. Communications expert Rob Kendall draws on over 30 years of experience to reveal: How to avoid conversations escalating into destructive arguments How to prepare for and conduct challenging conversations How to avoid defensiveness and emotional lockdown How to read the warning signals that a conversation is going off-track Short digestible chapters look at a wide variety of conversational scenarios, showing how to have rewarding and effective interactions with everyone in your life – from your partner, parents and children to your colleagues, boss and neighbors.

Winner of the 2015 COVR Award for Best Self-Help Book! Blamestorming outlines the reasons why our daily conversations go wrong, explains how to respond when they do and provides tips on how to stop them going wrong in the first place. Based on his experience as a highly respected communications coach for international companies and business professionals, Rob Kendall provides a practical guide to achieving more rewarding and effective interactions with everyone in your life - from your boss to your partner. Rob''s techniques have been proven to be effective for thousands of people from all walks of life and are presented in an illustrated step-by-step format that makes them easy to put into practice from Day One. Underpinning the book''s approach to consistently having better interactions is an explanation of the warning signals that indicate when a conversation is going off track.

The need for this easy-to-use and highly effective guide to having brilliant conversations in the workplace has never been greater. A survey conducted by mental-health charity Mind has revealed that work is the highest cause of stress is people's lives. It's easy to understand why: research shows that on average business users send and receive 121 emails a day (predicted to increase to 140 by 2018). Employees on average have 62 meetings a month, yet one-third of meetings are considered a waste of time. We are exposed to an ever-more overwhelming stream of information, calculated to equate to reading 175 newspapers a day, and this is only set to increase - the number of devices connected to the internet could increase from 20 billion today to 50 trillion over the next 30 years. Incorporating the five conversational warning signs and four fundamental 'tricky situations' outlined in Blamestorming, Workstorming introduces the negative coping strategies we adopt in order to deal with this information overload and stress at work: Stacking, Spinning, Skimming and Spilling. It offers 40 steps to counteract these, as well as avoiding the pitfalls that sabotage conversations even when they've started well. Each chapter is short and self-contained, focusing on a specific topic with clear steps for action and a key lesson. As in Blamestorming, there is a cast of characters placed in a variety of situations in which conversations go wrong. This book will help you change the way you speak and listen in order to achieve positive outcomes at work and set boundaries that benefit your private as well as your professional life.

The most accessible and practical book on the market about improving your personal and professional conversations, by internationally respected conversation expert Rob Kendall.Watch Your Language makes good communication easy, offering a huge range of case studies, easy-to-absorb concepts such as the Bad Place and the Tangle, and a unique "talking heads" page design that dissects examples of problematic conversations. It explains exactly why our daily conversations go wrong, how to respond when they do and provides tips on how to stop them from deteriorating in the first place. Communications expert Rob Kendall draws on over 30 years of experience to reveal: How to avoid conversations escalating into destructive arguments How to prepare for and conduct challenging conversations How to avoid defensiveness and emotional lockdown How to read the warning signals that a conversation is going off-track Short digestible chapters look at a wide variety of conversational scenarios, showing how to have rewarding and effective interactions with everyone in your life – from your partner, parents and children to your colleagues, boss and neighbors.