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`Recent years have seen the voluntary and social enterprise sectors embark on a tentative love affair with performance measurement. We should, it seems, be measuring, monitoring and reporting our performance for a variety of reasons - accountability, continuous improvement and self-motivation, to name a few. But has anyone stopped to consider the realities if implementing the range of tools on the market? Author Rob Paton does just this' - Voluntary Sector
Managing and Measuring Social Enterprises examines the question of what happens when performance improvement techniques originating in the private sector are applied to public and nonprofit organizations.
Managing and Measuring Social Enterprises looks critically at a range of performance measurements and improvement methods, including:
· Outcome measurement
· Using financial ratios for performance comparison
· Social audit
· Process benchmarking
· Externally accredited standards (like `Investors in People' and ISO 9000)
· Diagnostic models and other tools from the quality movements
· `Balanced scorecards'
Rob Paton offers a measured critique of the naïve realism and rhetorical excesses of the performance management movement but also shows why many of its critics are unduly pessimistic.
Through a combination of theory and research, the book provides practical guidance to the problem of performance management outside of the private sector.
This is an essential text for those interested in public and social enterprises, particularly MBA and Masters students in public administration/public management and non-profit management.
1 071 kr
Läs direkt efter köp
‘Policy work’ is increasingly conducted by public managers at different levels of seniority, and in a variety of settings. This significant collection of readings focuses on the discussion of how policy work happens, whether that involves bringing a policy-making process to fruition or the implementation of policy.
The ideas included here draw on many different academic disciplines including economics, political science, social policy, international relations, organizational behaviour and psychology. The book is divided into four key sections, each with an introduction by the editors, covering:
understanding policy processes governance contexts instruments and discourses leadership in policy work.This key text equips the reader with the fundamental knowledge and the essential ability required to critically analyze the key theoretical, conceptual and operational approaches to the development and management of public policy. Containing timeless papers that are the building blocks of understanding public policy, this important volume allows the reader to analyze new issues in appropriate contexts and one’s own setting.
1 110 kr
Läs direkt efter köp
‘Policy work’ is increasingly conducted by public managers at different levels of seniority, and in a variety of settings. This significant collection of readings focuses on the discussion of how policy work happens, whether that involves bringing a policy-making process to fruition or the implementation of policy.
The ideas included here draw on many different academic disciplines including economics, political science, social policy, international relations, organizational behaviour and psychology. The book is divided into four key sections, each with an introduction by the editors, covering:
understanding policy processes governance contexts instruments and discourses leadership in policy work.This key text equips the reader with the fundamental knowledge and the essential ability required to critically analyze the key theoretical, conceptual and operational approaches to the development and management of public policy. Containing timeless papers that are the building blocks of understanding public policy, this important volume allows the reader to analyze new issues in appropriate contexts and one’s own setting.
613 kr
Läs direkt efter köp
`Recent years have seen the voluntary and social enterprise sectors embark on a tentative love affair with performance measurement. We should, it seems, be measuring, monitoring and reporting our performance for a variety of reasons - accountability, continuous improvement and self-motivation, to name a few. But has anyone stopped to consider the realities if implementing the range of tools on the market? Author Rob Paton does just this′ - Voluntary Sector
Managing and Measuring Social Enterprises examines the question of what happens when performance improvement techniques originating in the private sector are applied to public and nonprofit organizations.
Managing and Measuring Social Enterprises looks critically at a range of performance measurements and improvement methods, including:
· Outcome measurement
· Using financial ratios for performance comparison
· Social audit
· Process benchmarking
· Externally accredited standards (like `Investors in People′ and ISO 9000)
· Diagnostic models and other tools from the quality movements
· `Balanced scorecards′
Rob Paton offers a measured critique of the naïve realism and rhetorical excesses of the performance management movement but also shows why many of its critics are unduly pessimistic.
Through a combination of theory and research, the book provides practical guidance to the problem of performance management outside of the private sector.
This is an essential text for those interested in public and social enterprises, particularly MBA and Masters students in public administration/public management and non-profit management.
2 976 kr
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`Recent years have seen the voluntary and social enterprise sectors embark on a tentative love affair with performance measurement. We should, it seems, be measuring, monitoring and reporting our performance for a variety of reasons - accountability, continuous improvement and self-motivation, to name a few. But has anyone stopped to consider the realities if implementing the range of tools on the market? Author Rob Paton does just this' - Voluntary Sector
Managing and Measuring Social Enterprises examines the question of what happens when performance improvement techniques originating in the private sector are applied to public and nonprofit organizations.
Managing and Measuring Social Enterprises looks critically at a range of performance measurements and improvement methods, including:
· Outcome measurement
· Using financial ratios for performance comparison
· Social audit
· Process benchmarking
· Externally accredited standards (like `Investors in People' and ISO 9000)
· Diagnostic models and other tools from the quality movements
· `Balanced scorecards'
Rob Paton offers a measured critique of the naïve realism and rhetorical excesses of the performance management movement but also shows why many of its critics are unduly pessimistic.
Through a combination of theory and research, the book provides practical guidance to the problem of performance management outside of the private sector.
This is an essential text for those interested in public and social enterprises, particularly MBA and Masters students in public administration/public management and non-profit management.