Rob Reider – författare
596 kr
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767 kr
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1 321 kr
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1 116 kr
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2 216 kr
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Improving the Economy, Efficiency, and Effectiveness of Not-for-Profits
Conducting Operational Reviews
1 183 kr
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1 777 kr
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Provides the tool necessary to determine and evaluate the effectiveness of a corporation''s management of cash.
Examines how operational activities can affect cash flow management. Shows how effective cash flow management can improve corporate performance and increase shareholder value. Provides an overview of cash management techniques.1 242 kr
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262 kr
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Customer service is not as simple as offering a smiling "good morning" greeting and a "have a nice day" parting, but an integrated system that manifests itself in all activities of the business to wield an overall customer service organizational mentality. Every time a customer comes in "contact with the company there is what we call a "touch point" and each touch point must be a Wow! Moment" for the customer. It is the build-up of these wow moments that develops into a superior customer service experience.
No longer does the company sell whatever the customer is willing to buy or the company wants to sell, but realigns its customer service efforts to sell those products that the customer really needs.
This book is geared to those interested in delivering customer service as a profit center concept that enables the organization to grow in the desired directions - doing the right thing the right way in spite of organizational roadblocks.
88 kr
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261 kr
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122 kr
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261 kr
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121 kr
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352 kr
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394 kr
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