Robert Dugan – författare
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1 produkter
Assessing Service Quality
Satisfying the expectations of library customers
Av Peter Hernon, Ellen Altman m. fl.
Häftad, 2015
1120 kr
Tillfälligt slut
Technological progress has meant that the old measures of service quality no longer apply. If libraries are to succeed, they must see themselves in competition with other institutions and sources of information, especially the Web, and make customers feel welcome and valued. This classic book is …
